Patents by Inventor Edward W. Kuns

Edward W. Kuns has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method of unifying control of contact center system
    Patent number: 8520831
    Abstract: A method and apparatus are provided for processing messages in a networked automatic contact distribution system having a plurality of computer processors. The method includes the steps of a processor of the plurality of processors receiving a configuration message, the processor determining a type of the configuration message from metadata contained within the message and the processor executing a predetermined set of steps based upon the determined type of the configuration message.
    Type: Grant
    Filed: June 18, 2008
    Date of Patent: August 27, 2013
    Assignee: Aspect Software, Inc.
    Inventors: Edward W. Kuns, Biswajeet Mukherjee, Robert Owens