Abstract: A method is disclosed for managing the performance of shared computing resources in furtherance of delivering on-demand IT services to multiple customers. The inventive method comprises predicting the performance of resources allocated among the customers to minimize performance related problems; preventing performance related problems by evaluating the impact of changes in resource allocations; reacting to performance alerts to resolve performance related problems; and determining the appropriate level of resource performance needed in service level agreements, and that these requirements detailed in the service level agreements are achieved. This Performance Management method ensures that the demands of the customers are not affected by the allocation and utilization of the shared IT resources.

Abstract: Disclosed is an apparatus and method for organizing a service request processing system. The method includes receiving operational model data from domain knowledge, receiving business performance model data from said domain knowledge, developing a solution model based upon said domain knowledge and other data, and implementing a service delivery platform to execute a service request for processing said service request.

Abstract: Disclosed is an apparatus and method for implementing a repository of services. One embodiment describes a method consisting of defining a plurality of atomic services, providing at least one service composition from the definition of the plurality of atomic services, and combining at least one atomic service associated with the at least one service composition with a service plan. The method further consists of providing a service plan that describes the control and data flow between the at least one of the plurality of atomic services and the at least one service composition.