Patents by Inventor Eric I. Camulli
Eric I. Camulli has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20200245168Abstract: A system for measuring and reporting wireless network service quality using remote devices, has been devised. The system comprises a central analysis and control server comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device; a mobile wireless test device comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device, which may be an application on an end-user device or a dedicated device.Type: ApplicationFiled: April 10, 2020Publication date: July 30, 2020Inventors: Veli-Pekka Ketonen, Eric I. Camulli, Jeffrey W. Reedy
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Publication number: 20200162951Abstract: A system for measuring and reporting wireless network service quality using remote devices, has been devised. The system comprises a central analysis and control server comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device; a mobile wireless test device comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device, which may be an application on an end-user device or a dedicated device.Type: ApplicationFiled: January 21, 2020Publication date: May 21, 2020Inventors: Veli-Pekka Ketonen, Eric I. Camulli, Jeffrey W. Reedy
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Patent number: 10638409Abstract: A system and method for Wi-Fi roaming management, comprising an agent application operating on a mobile device in background operation to monitor device state and operation and listen for notification events prompting a network action. Network actions may include performing network tests or disconnecting, reconnecting, or updating a network connection to ensure roaming is being handled properly and the device is connected to a desired access point.Type: GrantFiled: May 19, 2017Date of Patent: April 28, 2020Assignee: 7signal Solutions, Inc.Inventors: Veli-Pekka Ketonen, Eric I. Camulli, Jeffrey W. Reedy
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Patent number: 10542446Abstract: A system for measuring and reporting wireless network service quality using remote devices, has been devised. The system comprises a central analysis and control server comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device; a mobile wireless test device comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device, which may be an application on an end-user device or a dedicated device.Type: GrantFiled: April 3, 2019Date of Patent: January 21, 2020Assignee: 7SIGNAL SOLUTIONS, INC.Inventors: Veli-Pekka Ketonen, Eric I. Camulli, Jeffrey W. Reedy
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Publication number: 20190364446Abstract: A system for measuring and reporting wireless network service quality using remote devices, has been devised. The system comprises a central analysis and control server comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device; a mobile wireless test device comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device, which may be an application on an end-user device or a dedicated device.Type: ApplicationFiled: April 3, 2019Publication date: November 28, 2019Inventors: Veli-Pekka Ketonen, Eric I. Camulli, Jeffrey W. Reedy
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Patent number: 10375591Abstract: A system for measuring and reporting wireless network service quality using remote devices, has been devised. The system comprises a central analysis and control server comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device; a mobile wireless test device comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device, which may be an application on an end-user device or a dedicated device.Type: GrantFiled: May 20, 2016Date of Patent: August 6, 2019Assignee: 7signal Solutions, Inc.Inventors: Veli-Pekka Ketonen, Eric I. Camulli, Jeffrey W. Reedy
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Patent number: 10251120Abstract: A system for measuring and reporting wireless network service quality using remote devices is disclosed. The system comprises a central analysis and control server, a wireless device, and a wireless network testing software application, which is transmitted to the wireless device. The wireless device performs testing of wireless networks and sends test data to the central server. The received data us transformed and an indicia of wireless network service quality is obtained.Type: GrantFiled: May 20, 2016Date of Patent: April 2, 2019Assignee: 7SIGNAL SOLUTIONS, INC.Inventors: Veli-Pekka Ketonen, Eric I. Camulli, Jeffrey W. Reedy
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Publication number: 20180338187Abstract: A system and method for advanced Wi-Fi performance monitoring, comprising an agent application operating on a mobile device in background operation to monitor device state and operation and test network performance during ideal times, and that presents results in an easy-to-read single-page user interface for data viewing. Test results may be logged in a database and shared across devices to enhance their own test data by filling in missing information, and may be used to form a broad representation of network performance that may be used to notify devices of performance issues or outages.Type: ApplicationFiled: May 19, 2017Publication date: November 22, 2018Inventors: Veli-Pekka Ketonen, Eric I. Camulli, Jeffrey W. Reedy
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Publication number: 20180338278Abstract: A system and method for Wi-Fi roaming management, comprising an agent application operating on a mobile device in background operation to monitor device state and operation and listen for notification events prompting a network action. Network actions may include performing network tests or disconnecting, reconnecting, or updating a network connection to ensure roaming is being handled properly and the device is connected to a desired access point.Type: ApplicationFiled: May 19, 2017Publication date: November 22, 2018Inventors: Veli-Pekka Ketonen, Eric I. Camulli, Jeffrey W. Reedy
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Patent number: 9998600Abstract: Embodiments of a system and method are disclosed for initiating a call-back sequence using NFC technology. Embodiments include capturing an image using an NFC reader determining an identification of active queues, displaying an indication of the active queues on a display screen using a session queuing component, obtaining user selection of a queue as a selected queue using the session queuing component, sending a request to a communication system in a data format for an expected wait time associated with the selected queue, receiving the expected wait time from the communication system, and sending a confirmation to the communication system in a data format for a call-back.Type: GrantFiled: December 1, 2016Date of Patent: June 12, 2018Assignee: Virtual Hold Technology, LLCInventor: Eric I. Camulli
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Patent number: 9992340Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.Type: GrantFiled: July 14, 2016Date of Patent: June 5, 2018Assignee: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Patent number: 9942403Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment of a system and method for managing, directing, and queuing communication events may also communicate contextual data between a communication device and a communication system.Type: GrantFiled: June 30, 2016Date of Patent: April 10, 2018Assignee: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Publication number: 20170339584Abstract: A system for measuring and reporting wireless network service quality using remote devices, has been devised. The system comprises a central analysis and control server comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device; a mobile wireless test device comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device, which may be an application on an end-user device or a dedicated device.Type: ApplicationFiled: May 20, 2016Publication date: November 23, 2017Inventors: Veli-Pekka Ketonen, Eric I. Camulli, Jeffrey W. Reedy
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Publication number: 20170339630Abstract: A system for measuring and reporting wireless network service quality using remote devices is disclosed. The system comprises a central analysis and control server, a wireless device, and a wireless network testing software application, which is transmitted to the wireless device. The wireless device performs testing of wireless networks and sends test data to the central server. The received data us transformed and an indicia of wireless network service quality is obtained.Type: ApplicationFiled: May 20, 2016Publication date: November 23, 2017Inventors: Veli-Pekka Ketonen, Eric I. Camulli, Jeffrey W. Reedy
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Publication number: 20170085715Abstract: Embodiments of a system and method are disclosed for initiating a call-back sequence using NFC technology. Embodiments include capturing an image using an NFC reader determining an identification of active queues, displaying an indication of the active queues on a display screen using a session queuing component, obtaining user selection of a queue as a selected queue using the session queuing component, sending a request to a communication system in a data format for an expected wait time associated with the selected queue, receiving the expected wait time from the communication system, and sending a confirmation to the communication system in a data format for a call-back.Type: ApplicationFiled: December 1, 2016Publication date: March 23, 2017Inventor: Eric I. Camulli
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Patent number: 9578175Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.Type: GrantFiled: September 14, 2012Date of Patent: February 21, 2017Assignee: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Publication number: 20160373582Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment of a system and method for managing, directing, and queuing communication events may also communicate contextual data between a communication device and a communication system.Type: ApplicationFiled: June 30, 2016Publication date: December 22, 2016Applicant: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Patent number: 9516168Abstract: Embodiments of a system and method are disclosed for initiating a call-back sequence using NFC technology. Embodiments include capturing an image using an NFC reader determining an identification of active queues, displaying an indication of the active queues on a display screen using a session queuing component, obtaining a user selection of a queue as a selected queue using the session queuing component, sending a request to a communication system in a data format for an expected wait time associated with the selected queue, receiving the expected wait time from the communication system, and sending a confirmation to the communication system in a data format for a call-back.Type: GrantFiled: October 19, 2012Date of Patent: December 6, 2016Assignee: Virtual Hold Technology, LLCInventor: Eric I. Camulli
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Publication number: 20160323452Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.Type: ApplicationFiled: July 14, 2016Publication date: November 3, 2016Applicant: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier
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Patent number: 9398154Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.Type: GrantFiled: September 14, 2012Date of Patent: July 19, 2016Assignee: Virtual Hold Technology, LLCInventors: Mark J. Williams, Eric I. Camulli, Larry Miner, Rob Brazier