Abstract: A method for analyzing the root cause of system failures on one or more computers. An event is generated when a computer system detects a system failure. The cause of the failure is determined. The event, including the cause is transmitted from the computer system to a central repository. And the system failure is analyzed in the central repository.

Abstract: In a service-based remote support delivery system and method, service engineers supported by an analysis server receive incident reports from both personal computers and from unmanned servers within an enterprise. The incidents arise both from user-created reports of problems, from event annunciators that monitor hardware and software to report events as they occur, and from the periodic gathering of configuration data. These incident reports are combined with host information and contact information and are transmitted to the analysis server.

Abstract: In a service-based remote support delivery system and method, service engineers supported by an analysis server receive incident reports from both personal computers and from unmanned servers within an enterprise. The incidents arise both from user-created reports of problems, from event annunciators that monitor hardware and software to report events as they occur, and from the periodic gathering of configuration data. These incident reports are combined with host information and contact information and are transmitted to the analysis server.

Abstract: A fault tolerant availability meter includes agents for stand-alone computers and each node of a cluster. The agents monitor availability with timestamps and report uptime and downtime events to a server. Additionally, agents on nodes of a cluster monitor cluster, node and package availability and cluster configuration changes and report these event to the server. Events are stored locally on the stand-alone computers and nodes, and additionally, on the server. Events are tracked with a sequence numbers. If the server receives an out-of-sequence event, an agent-server recovery procedure is initiated to restore the missing events from either the agents or the server. The server may generate availability reports for all monitored entities, including one or more stand-alone computers and one or more clusters of computers. Availability is distinguished by planned and unplanned downtime. Furthermore, unavailable and unreachable systems are identified.