Patents by Inventor Eric Woudenberg

Eric Woudenberg has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus for enforcing caller listening behavior on interactive voice response applications
    Patent number: 8180025
    Abstract: An interactive voice response (IVR) system which allows a caller to barge-in on all prompts, yet still allows the caller to receive important information contained in the prompts. When a caller barges-in on a prompt that contains important information, the IVR system interrupts the prompt to play a short announcement with the goal of re-enforcing the importance of listening to the entire prompt. The IVR system then resumes playback of the prompt, from the beginning or of a modified version.
    Type: Grant
    Filed: January 10, 2007
    Date of Patent: May 15, 2012
    Assignee: SpeechCycle, Inc.
    Inventors: Roberto Pieraccini, Eric Woudenberg, Ilija Zeljkovic
  • Methods and apparatus for enforcing caller listening behavior on interactive voice response applications
    Publication number: 20070165794
    Abstract: An interactive voice response (IVR) system which allows a caller to barge-in on all prompts, yet still allows the caller to receive important information contained in the prompts. When a caller barges-in on a prompt that contains important information, the IVR system interrupts the prompt to play a short announcement with the goal of re-enforcing the importance of listening to the entire prompt. The IVR system then resumes playback of the prompt, from the beginning or of a modified version.
    Type: Application
    Filed: January 10, 2007
    Publication date: July 19, 2007
    Inventors: Roberto Pieraccini, Eric Woudenberg, Ilija Zeljkovic