Abstract: In one embodiment, a method includes identifying whether there is a first device in a network that is expected to be associated with a discovery protocol but does not have the discovery protocol turned on. The method also includes providing a notification to a management arrangement when the first device is identified. The management arrangement manages the network, and the notification indicates that the first device is expected to be associated with the discovery protocol but does not have the discovery protocol turned on.

Abstract: In one embodiment, a method includes identifying whether there is a first device in a network that is expected to be associated with a discovery protocol but does not have the discovery protocol turned on. The method also includes providing a notification to a management arrangement when the first device is identified. The management arrangement manages the network, and the notification indicates that the first device is expected to be associated with the discovery protocol but does not have the discovery protocol turned on.

Abstract: Techniques for configuring relay processes for dynamically configuring hosts for network operations include receiving, at a relay process on a network device, a first message from a first server that dynamically configures hosts for network communications. The first message includes first data that indicates a particular set of one or more network addresses for servers that dynamically configure hosts for network communications. The particular set is stored for use in directing second data to a server that dynamically configures hosts for network communications. The second data is received in a second message from a client on a host connected to the network device. The second data indicates a host request for configuring the host for network communications. These techniques allow a Dynamic Host Configuration Protocol (DHCP) relay agent on a router to be automatically configured with a set of addresses for DHCP servers.

Abstract: Techniques for configuring relay processes for dynamically configuring hosts for network operations include receiving, at a relay process on a network device, a first message from a first server that dynamically configures hosts for network communications. The first message includes first data that indicates a particular set of one or more network addresses for servers that dynamically configure hosts for network communications. The particular set is stored for use in directing second data to a server that dynamically configures hosts for network communications. The second data is received in a second message from a client on a host connected to the network device. The second data indicates a host request for configuring the host for network communications. These techniques allow a Dynamic Host Configuration Protocol (DHCP) relay agent on a router to be automatically configured with a set of addresses for DHCP servers.

Abstract: A network based management system enables network devices installed at a customer's premises to be automatically monitored and managed for automated support services. Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information.

Abstract: A network based management system enables network devices installed at a customer's premises to be automatically monitored and managed for automated support services. Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information.

Abstract: Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information. The rules based troubleshooting system, upon correlating the databases for the problem/resolution information, provides a service notification message as a response to the event, and selectively includes the problem/resolution information for the network device.