Abstract: A network analysis capability is provided herein. A network analysis capability supports proactive detection of service troubles in a network by looking at the network from the perspective of the end users. A proactive detection mechanism is provided by having end user devices (e.g., smartphones, computers, and the like) run background applications which monitor for service-impacting problems and autonomously report service-impacting problems when such problems are detected. A background application, before and/or after problems are detected, collects diagnostic information and forwards the diagnostic information to a network for analysis. A network node compiles and analyzes data collected from the end user devices, data collected from one or more network-based data collectors, and, optionally, information from one or more network support systems, to diagnose problems and dynamically respond, potentially before service is impacted.

Abstract: A network analysis capability is provided herein. A network analysis capability supports proactive detection of service troubles in a network by looking at the network from the perspective of the end users. A proactive detection mechanism is provided by having end user devices (e.g., smartphones, computers, and the like) run background applications which monitor for service-impacting problems and autonomously report service-impacting problems when such problems are detected. A background application, before and/or after problems are detected, collects diagnostic information and forwards the diagnostic information to a network for analysis. A network node compiles and analyzes data collected from the end user devices, data collected from one or more network-based data collectors, and, optionally, information from one or more network support systems, to diagnose problems and dynamically respond, potentially before service is impacted.