Abstract: Assistance may be provided to a first user of a first device by monitoring sensors of the first device and providing assistance via a character presented by the device. Sensor data, such as audio, video, or biometric data, may be transmitted to a server, and a server may process the sensor data to determine a state of the first user. The server may determine to request assistance based on the state of the first user. The server may then send a request to a second device of a second user to guide the character presented by the first device. The second user may then provide assistance to the first user by guiding the character presented by the first device.

Abstract: A first user of a first device may interact with a character presented on the first device where the character presented on the first device is guided by a second user of a second device. To begin a communications session, the first user may request to communicate with the character. A server may process the request to speak with the character and identify the second user from a plurality of guiding users, where the second user is identified by comparing profile information of the first user with profile information of the second user. The server may then send a request to the second device of the second user to guide the character presented by the first device. The first user may then communicate with the character with the guidance of the second user.