Abstract: A system, a method, and a computer readable media for identifying a user-initiated log file record in a log file are provided. The log file has a user-initiated log file record and a repeating pattern of log file records automatically generated by a software program. The system allows a user to identify first and second timestamp values corresponding to first and second times which identify a time interval of interest in the log file. The system further analyzes the log file to identify the user-initiated log file record having a timestamp value between the first and second timestamp values. The system further identifies the repeating pattern of log file records in the log file.

Abstract: In a method for processing work items that have not been completed by a first escalation, a computer determines that the first escalation failed to complete execution, processed fewer work items than the first escalation is configured to process, or completed execution beyond an allotted processing time. The computer duplicates the first escalation to form a second escalation. In addition, the computer configures the second escalation to process the work items that have not been completed by the first escalation. Furthermore, the computer disables the first escalation and activates the second escalation to process the work items that have not been completed by the first escalation.

Abstract: A method, system, and computer program for routing an incoming voice call in real time is presented. A call is received from a caller to an intended receiving wireless telecommunication device. In response to the call failing to connect to the intended receiving wireless telecommunication device, a short range wireless query signal is transmitted to determine if an other wireless communication device is within a predefined proximity to the intended receiving wireless telecommunication device. If the intended receiving wireless telecommunication device receives a response from the other wireless telecommunication device indicating that the other wireless telecommunication device is within the predefined proximity to the intended receiving wireless telecommunication device, then the call is rerouted to the other wireless telecommunication device.

Abstract: A computer implemented method, a data processing system, and a computer program publish an audio annotation of a media signal. A media player plays a media signal. The media player then records an audio annotation to the media signal. Responsive to recording the audio annotation to the media signal, the media player records an identifier to be associated with the media signal. The audio annotation is then published to a social networking host.

Abstract: A method and system for notifying users of events. Scheduled user activity of a user is monitored, based on user notification information in a storage location. The user notification information pertains to a scheduled event. In response to a detection, from the monitoring, of a change in the user activity, it is ascertained that the change necessitates notifying the user of the scheduled event due to the change impacting whether the user can participate in the scheduled event. The change in the scheduled user activity is independent of the scheduled event. Then the user is notified of the scheduled event. The user notification information in the storage location is modified, based on the detected change in the user activity, in response to receipt of an instruction from the user to change the user notification information in the storage location.

Abstract: In a method for minimizing occurrences of hanging escalations in a computer system, a computer determines that a number of escalations are scheduled for simultaneous execution in a time interval in a production environment. The computer divides the time interval by the number of escalations to form a shortened time interval. Moreover, the computer reschedules execution of the number of escalations in the production environment such that a plurality of subsets of the number of escalations execute in a staggered order according to the shortened time interval. A hanging escalation is an escalation that fails to complete, fails to process all data or records that the escalation was to process, or completes beyond an allotted processing time.

Abstract: A method and system for notifying users of events. User activity of a user is monitored, based on user notification information in a storage location. The user notification information pertains to a scheduled event. In response to a detection, from the monitoring, of a change in the user activity, it is ascertained that the change necessitates notifying the user of the scheduled event due to the change impacting whether the user can participate in the scheduled event. Then the user is notified of the scheduled event. The user notification information in the storage location is modified, based on the detected change in the user activity, in response to receipt of an instruction from the user to change the user notification information in the storage location.

Abstract: A method and system for processing a data load. A request is received for a data load to load data into a database in accordance with a data template that includes data to be loaded into the database. The template includes columns and rows. The request specifies a request type characterized by at least one column that collectively includes unique data for each row. The columns include N sets of columns (N?1) in addition to the at least one column. The data load is split into multiple loads of data. The multiple loads include one load and N additional loads. The one load is associated with the at least one column. The N additional loads are respectively associated with the N sets of columns and are configured to generate or modify one or more rows in each table of N respective additional tables in the database.

Abstract: An approach is provided for dynamically enhancing and visually synchronizing elements in a display on a computing device. The approach includes using a processor to obtain a change to a first file and data identifying a second file one or more characteristics from a source file. The processor determines if the change is supported by a data library and analyzes the data library to determine the type of change. The processor then applies the type of change to the second file and generates a display associated with the second file on the computing device that includes the type of change applied to the second file.

Abstract: An approach is provided for synchronizing elements in files across a technical environment. In one embodiment, a processor obtains a first change to a first file. The processor also obtains data identifying a second file. The processor determines if the change is supported by a data library in a pre-defined list of data sources. The processor analyzes the data library to determine a type of the change. The processor applies the type of the change to the second file.

Abstract: A method includes activating a theme engine, determining a proximity between a user's device and at least one known person, and applying at least one theme to the user's device based on the proximity between the user's device and the at least one known person.

Abstract: A method for accessing and interacting with an interactive telecommunications service system according to one embodiment can include activating a programming mode, and entering a plurality of keystrokes to create a keyed sequence where the keyed sequence can include a telephone number and a menu response sequence. The menu response sequence can control the menu driven portion of the telecom service system after the device is connected via a telecommunications network. The keyed sequence can include delays between each of the plurality of keystrokes. The delays can be recorded and a session identifier can also be recorded. The keyed sequence can be associated with the delays and the session identifier in response to the activated programming mode. Access to the service and results from a service request can be automated.

Abstract: This present invention provides an efficient method and system to manage service requests across multiple service request systems. This management method involves merging all service requests from multiple systems into standard system, sorting the request according to some standard and presenting a display list of all of the requests having a common characteristic to a technician or requester. Service requests are gathered from many different backend-ticketing systems and presented to the technicians in a single logical view. Service requests gathered from each backend ticketing system are packaged in an XML document format. The efficient use of a common XML format is an efficient way to manage all service requests from all backend-ticketing systems. These service requests can be sorted by ticket open or close date/time, status, severity of problem, etc. in ascending or descending order and be presented to the technicians in a single logical view.

Abstract: Methods, systems, and media are disclosed for managing the routing of an email at the server level to an email client by preferences set in a routing application located on the server. One embodiment includes querying, by a routing application located on a server and associated with an email system, the email by comparison to conditions for each preference set in the routing application, wherein a preference comprises a routing action. Further, the method includes identifying, based on the querying and by the routing application, a match between the email and at least one of the conditions. Further still, the method includes performing, based on the match and by the routing application, the preference associated with the at least one of the conditions of the email, whereby the email is transmitted to an email client.

Abstract: A system, a method, and a computer readable media for identifying a user-initiated log file record in a log file are provided. The log file has a user-initiated log file record and a repeating pattern of log file records automatically generated by a software program. The system allows a user to identify first and second timestamp values corresponding to first and second times which identify a time interval of interest in the log file. The system further analyzes the log file to identify the user-initiated log file record having a timestamp value between the first and second timestamp values. The system further identifies the repeating pattern of log file records in the log file.

Abstract: In a method for changing log file content generation, a computer extracts content of a log file. The content was generated by one or more computer programs at run-time. The content comprises a plurality of portions. The computer causes the extracted content to be displayed in a user interface. The computer detects a user interaction in the user interface. The user interaction manipulates at least one of the portions. The computer generates a rule for generating future log file content, wherein the generated rule is based on the user interaction in the user interface.

Abstract: Revised component selector extracts a translation file comprising a plurality of English keys and translation language values in a database, including untranslated keys as an XML file. The revised component selector extracts a plurality of English keys and translation language values and determines whether there are XML unsupported characters in the XML file. The revised component selector first filters out the XML unsupported characters to form a resultant file, responsive to a determination that XML unsupported characters are in the XML file. The revised component second selector filters out translated data from the resultant file to form an untranslated file. The revised component selector selects a subset of data. The revised component selector, responsive to selecting, third filters out any data not included in the subset to form a translatable file, responsive to selecting. The revised component selector sends the translatable file to a translation center to translate.

Abstract: An approach is presented for testing a change (i.e., configuration change) in a configuration of a computing environment. A user identifier (ID) of a user is received from an administrative user having an administrative user ID. First configurable attributes of the user ID are determined. A temporary simulation user ID (TSID) having second configurable attributes is generated so that the values of respective first and second configurable attributes are identical. The configuration change is received. The configuration change is associated with the TSID and with no other user ID. Based on the configuration change being associated with the TSID and with no other user ID, a simulation is performed by tracking data record modifications made by the TSID and based on the configuration change. The user ID and administrative user ID are unaffected by the configuration change. After completing the simulation, the data record modifications are undone.

Abstract: A system, a method, and a computer readable media for identifying a user-initiated log file record in a log file are provided. The log file has a user-initiated log file record and a repeating pattern of log file records automatically generated by a software program. The system allows a user to identify first and second timestamp values corresponding to first and second times which identify a time interval of interest in the log file. The system further analyzes the log file to identify the user-initiated log file record having a timestamp value between the first and second timestamp values. The system further identifies the repeating pattern of log file records in the log file.

Abstract: A method and system of text entry. An attribute of text entered by a user into an application is determined. The entered text is matched to a single portion of each attribute segment of one or more indexed segments of text, based upon a determined attribute of each attribute segment and the determined attribute of the entered text. Each attribute segment consists of the single portion and a remaining portion. After the entered text is matched to a single portion of each attribute segment, a selection of a single attribute segment selected from the one or more indexed segments of text by the user is received. The remaining portion of the selected single attribute segment is entered into the application.