Patents by Inventor Fabien G. Hertschuh

Fabien G. Hertschuh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Assisted shopping
    Patent number: 10296953
    Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
    Type: Grant
    Filed: August 15, 2016
    Date of Patent: May 21, 2019
    Assignee: Amazon Technologies, Inc.
    Inventors: Fabien G. Hertschuh, Benoit St-Pierre, James L. Ford, Sean P. Cier, Samuel P. Hall, VI, Peter C. Wong
  • Method, medium, and system for live video cooperative shopping
    Patent number: 9984408
    Abstract: Disclosed are various embodiments for facilitating a cooperative shopping session. A mobile computing device establishes a session with a remote computing device. Product data is displayed by the mobile computing device in association with the session. The product data is shared with the remote computing device in association with the session. The mobile computing device receives an indication of a user interaction with the product data at the remote computing device. The mobile computing device displays the user interaction with the product data in conjunction with the product data and in association with the session.
    Type: Grant
    Filed: May 30, 2012
    Date of Patent: May 29, 2018
    Assignee: Amazon Technologies, Inc.
    Inventors: Peter C. Wong, Fabien G. Hertschuh
  • ASSISTED SHOPPING
    Publication number: 20160350825
    Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
    Type: Application
    Filed: August 15, 2016
    Publication date: December 1, 2016
    Inventors: Fabien G. Hertschuh, Benoit St-Pierre, James L. Ford, Sean P. Cier, Samuel P. Hall, VI, Peter C. Wong
  • Assisted shopping
    Patent number: 9454779
    Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
    Type: Grant
    Filed: September 23, 2014
    Date of Patent: September 27, 2016
    Assignee: Amazon Technologies, Inc.
    Inventors: Fabien G. Hertschuh, Benoit St-Pierre, James L Ford, Sean P. Cier, Samuel P. Hall, VI, Peter C. Wong
  • ASSISTED SHOPPING
    Publication number: 20150294386
    Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
    Type: Application
    Filed: September 23, 2014
    Publication date: October 15, 2015
    Inventors: Fabien G. Hertschuh, Benoit St-Pierre, James L. Ford, Sean P. Cier, Samuel P. Hall, VI, Peter C. Wong
  • Assisted shopping server
    Patent number: 8977554
    Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
    Type: Grant
    Filed: December 23, 2013
    Date of Patent: March 10, 2015
    Assignee: Amazon Technologies, Inc.
    Inventors: Fabien G. Hertschuh, Benoit St-Pierre, James L. Ford, Sean P. Cier, Samuel P. Hall, Peter C. Wong
  • Assisted shopping
    Patent number: 8849791
    Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
    Type: Grant
    Filed: June 29, 2011
    Date of Patent: September 30, 2014
    Assignee: Amazon Technologies, Inc.
    Inventors: Fabien G. Hertschuh, Benoit St-Pierre, James L. Ford, Sean P. Cier, Samuel P. Hall, VI, Peter C. Wong
  • Assisted shopping
    Patent number: 8630851
    Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
    Type: Grant
    Filed: June 29, 2011
    Date of Patent: January 14, 2014
    Assignee: Amazon Technologies, Inc.
    Inventors: Fabien G. Hertschuh, Benoit St-Pierre, James L. Ford, Sean P. Cier, Samuel P. Hall, VI, Peter C. Wong