Patents by Inventor Fari Ebrahimi
Fari Ebrahimi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9443216Abstract: An approach for managed instant communication (or chat)-based helpdesk services. An inquiry for a support service is received, at a helpdesk management platform, from a customer requesting assistance, the inquiry including one or more parameters defining the support service. A response is generated to the inquiry based on the one or more parameters, the response indicating a plurality of helpdesks associated with at least one service provider. An instant communication session is established between the customer and one of the helpdesks. The instant communication session is placed into a queue for an agent associated with the one helpdesk.Type: GrantFiled: June 19, 2009Date of Patent: September 13, 2016Assignee: VERIZON PATENT AND LICENSING INC.Inventors: Amit Singh, Minbao Li, Dinyar Kavouspour, Fari Ebrahimi, Tao Yang
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Patent number: 8880668Abstract: An approach is provided for integrating data. Data is collected from one or more source systems and workflow data is extracted from the collected data. One or more predetermined tasks associated with execution of a workflow based on the workflow data are identified. Status information relating to progress of the workflow towards completion is estimated by correlating the workflow data with the one or more predetermined tasks.Type: GrantFiled: February 28, 2011Date of Patent: November 4, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: Fari Ebrahimi, Walid Hassan, Kannan Thillai Chidambaram, Saif Daresalamwala, Thillai Ponnambalam
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Patent number: 8832187Abstract: An approach is provided for chat-based crisis management services. A crisis situation is recognized based on one or more events. Individuals needed for crisis management are identified and a bridge communication channel for a plurality of the identified individuals is facilitated. Data is shared among the identified individuals that participate in a chat session on the bridged communication channel. Dated exchanged among the participants is stored during the chat session. Access to the stored chat data is provided to the participants.Type: GrantFiled: May 21, 2009Date of Patent: September 9, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: Nikhil Goel, Bipin Sakamuri, Amit Singh, Dinyar Kavouspour, Fari Ebrahimi
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Patent number: 8819549Abstract: A virtual service center is provided to a customer visiting the service provider website. The customer can take an avatar and proceed to collect a token number and wait for chat session service in a virtual lounge to partake in various interactive options. The number of the current serving number is displayed so that the customer knows the position in the queue. The waiting lounge can include a virtual kiosk to provide the customer with self service while waiting.Type: GrantFiled: September 15, 2009Date of Patent: August 26, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: Amar Nageswaram, Vijay Arumugam, Dinyar Kavouspour, Fari Ebrahimi, Amit Singh
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Patent number: 8775514Abstract: An approach is provided for managed instant communication (or chat)-based customer support services. Data communication is received, at a customer service platform, from a customer requesting assistance. An instant communication session is established between the customer and an agent at the customer service platform. Speech-to-text conversion operation is activated for the agent, wherein the agent corresponds during the instant communication session by speech. Agent speech correspondence is converted during the instant communication session to text data. Agent correspondence is transmitted to the customer as text data.Type: GrantFiled: June 11, 2009Date of Patent: July 8, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: Nikhil Goel, Bipin Sakamuri, Amit Singh, Dinyar Kavouspour, Fari Ebrahimi
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Patent number: 8626703Abstract: A device receives, from a data warehouse, a request for incremental data, creates one or more temporary tables based on the request, and extracts incremental data from tracking tables of an enterprise resource planning (ERP) system. The device also stores the extracted incremental data in the one or more temporary tables, and joins the one or more temporary tables with one or more regular tables, where the one or more regular tables include data associated with the incremental data stored in the one or more temporary tables. The device further retrieves data from the joined one or more temporary tables and the one or more regular tables, and stores the retrieved data in the data warehouse.Type: GrantFiled: December 17, 2010Date of Patent: January 7, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: Fari Ebrahimi, Shankar Harihara, Walid Hassan, Tereasa Walker, Thillai Ponnambalam, Solleti Prakash Sreekanth, Indu Mohan Babu Nori
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Patent number: 8279779Abstract: An approach is provided for virtual agent session monitoring and barge-in. A platform monitors content of a communication session between a virtual agent and a user and determines whether the content satisfies a pre-defined rule. Further, the platform selectively initiates a barge-in of the communication session by a live agent based on the determination.Type: GrantFiled: December 10, 2009Date of Patent: October 2, 2012Assignee: Verizon Patent and Licensing Inc.Inventors: Amit Singh, Amar Nageswaram, Dinyar Kavouspour, Fari Ebrahimi, Tao Yang
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Publication number: 20120221623Abstract: An approach is provided for integrating data. Data is collected from one or more source systems and workflow data is extracted from the collected data. One or more predetermined tasks associated with execution of a workflow based on the workflow data are identified. Status information relating to progress of the workflow towards completion is estimated by correlating the workflow data with the one or more predetermined tasks.Type: ApplicationFiled: February 28, 2011Publication date: August 30, 2012Applicant: VERIZON PATENT AND LICENSING INC.Inventors: Fari Ebrahimi, Walid Hassan, Kannan Thillai Chidambaram, Saif Daresalamwala, Thillai Ponnambalam
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Publication number: 20120158642Abstract: A device receives, from a data warehouse, a request for incremental data, creates one or more temporary tables based on the request, and extracts incremental data from tracking tables of an enterprise resource planning (ERP) system. The device also stores the extracted incremental data in the one or more temporary tables, and joins the one or more temporary tables with one or more regular tables, where the one or more regular tables include data associated with the incremental data stored in the one or more temporary tables. The device further retrieves data from the joined one or more temporary tables and the one or more regular tables, and stores the retrieved data in the data warehouse.Type: ApplicationFiled: December 17, 2010Publication date: June 21, 2012Applicant: VERIZON PATENT AND LICENSING INC.Inventors: Fari EBRAHIMI, Shankar HARIHARA, Walid HASSAN, Tereasa WALKER, Thillai PONNAMBALAM, Solleti Prakash SREEKANTH, Indu Mohan Babu NORI
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Publication number: 20110141919Abstract: An approach is provided for virtual agent session monitoring and barge-in. A platform monitors content of a communication session between a virtual agent and a user and determines whether the content satisfies a pre-defined rule. Further, the platform selectively initiates a barge-in of the communication session by a live agent based on the determination.Type: ApplicationFiled: December 10, 2009Publication date: June 16, 2011Applicant: VERIZON PATENT AND LICENSING INC.Inventors: Amit Singh, Amar Nageswaram, Dinyar Kavouspour, Fari Ebrahimi, Tao Yang
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Publication number: 20110066938Abstract: A virtual service center is provided to a customer visiting the service provider website. The customer can take an avatar and proceed to collect a token number and wait for chat session service in a virtual lounge to partake in various interactive options. The number of the current serving number is displayed so that the customer knows the position in the queue. The waiting lounge can include a virtual kiosk to provide the customer with self service while waiting.Type: ApplicationFiled: September 15, 2009Publication date: March 17, 2011Applicant: VERIZON PATENT AND LICENSING INC.Inventors: Amar Nageswaram, Vijay Arumugam, Dinyar Kavouspour, Fari Ebrahimi, Amit Singh
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Publication number: 20100325216Abstract: An approach is provided for managed instant communication (or chat)-based helpdesk services. An inquiry for a support service is received, at a helpdesk management platform, from a customer requesting assistance, the inquiry including one or more parameters defining the support service. A response is generated to the inquiry based on the one or more parameters, the response indicating a plurality of helpdesks associated with at least one service provider. An instant communication session is established between the customer and one of the helpdesks. The instant communication session is placed into a queue for an agent associated with the one helpdesk.Type: ApplicationFiled: June 19, 2009Publication date: December 23, 2010Applicant: VERIZON PATENT AND LICENSING INC.Inventors: Amit Singh, Minbao Li, Dinyar Kavouspour, Fari Ebrahimi, Tao Yang
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Publication number: 20100324961Abstract: An approach provides service assistance using a hierarchical order of communication channels. Service requests are received from a user. A plurality of different modes of communication functionality can be made available for interactivity with the user. A hierarchical order of the modes can be established in relation to the respective degree of communication interactivity. The mode of least degree of communication interactivity in the hierarchical order can be selected for initial communication with the user in response to the request for service. After communicating with the user in accordance with the selected mode, communication with the user can be changed to a communication mode higher in the hierarchical order if the service request has not been resolved.Type: ApplicationFiled: June 23, 2009Publication date: December 23, 2010Applicant: Verizon Patent and Licensing Inc.Inventors: Amit Singh, Surya Rebbapragada, Dinyar Kavouspour, Fari Ebrahimi, Roopa Kotha
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Publication number: 20100316213Abstract: An approach is provided for managed instant communication (or chat)-based customer support services. Data communication is received, at a customer service platform, from a customer requesting assistance. An instant communication session is established between the customer and an agent at the customer service platform. Speech-to-text conversion operation is activated for the agent, wherein the agent corresponds during the instant communication session by speech. Agent speech correspondence is converted during the instant communication session to text data. Agent correspondence is transmitted to the customer as text data.Type: ApplicationFiled: June 11, 2009Publication date: December 16, 2010Applicant: VERIZON PATENT AND LICENSING INC.Inventors: Nikhil Goel, Bipin Sakamuri, Amit Singh, Dinyar Kavouspour, Fari Ebrahimi
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Publication number: 20100296641Abstract: An approach is provided for chat-based crisis management services. A crisis situation is recognized based on one or more events. Individuals needed for crisis management are identified and a bridge communication channel for a plurality of the identified individuals is facilitated. Data is shared among the identified individuals that participate in a chat session on the bridged communication channel. Dated exchanged among the participants is stored during the chat session. Access to the stored chat data is provided to the participants.Type: ApplicationFiled: May 21, 2009Publication date: November 25, 2010Applicant: VERIZON PATENT AND LICENSING INC.Inventors: Nikhil Goel, Bipin Sakamuri, Amit Singh, Dinyar Kavouspour, Fari Ebrahimi