Abstract: A method for dynamic test suite creation from event communications from customers includes receiving an event communication from a customer about an adverse event. The customer receives support for computing equipment over a management network from a support provider and the adverse event is regarding the computing equipment. The method includes analyzing the event communication using natural language processing to identify a potential cause of the adverse event and selecting one or more tests from a test library based on the identified potential cause of the adverse event. Each test of the tests is configured to test a portion of the computing equipment to lead to identification of a cause of the adverse event. The method includes automatically initiating the selected one or more tests through the management network and analyzing test results from execution of the selected one or more tests to identify a cause the adverse event.

Abstract: A method for dynamic test suite creation from event communications from customers includes receiving an event communication from a customer about an adverse event. The customer receives support for computing equipment over a management network from a support provider and the adverse event is regarding the computing equipment. The method includes analyzing the event communication using natural language processing to identify a potential cause of the adverse event and selecting one or more tests from a test library based on the identified potential cause of the adverse event. Each test of the tests is configured to test a portion of the computing equipment to lead to identification of a cause of the adverse event. The method includes automatically initiating the selected one or more tests through the management network and analyzing test results from execution of the selected one or more tests to identify a cause the adverse event.

Abstract: A method for allocation metering for virtual machines and containers includes gathering virtual structure (“VS”) allocation data for one or more virtual structures running on one or more servers at a customer location of a customer. a virtual structure includes a virtual machine (“VM”) or a container. The VS allocation data is for a virtual structure of the one or more virtual structures that include allocation of virtual resources for the virtual structure. The customer leases computing resources from an owner. The method includes periodically transmitting VS allocation data to an owner server of the owner over a management network different than a computer network servicing workloads of the virtual structures. The owner server is located off-premises from the customer location. Billing information is calculated at the owner server from the VS allocation data and includes a cost for virtual resources allocated to the virtual structures for the billing period.