Patents by Inventor Florence CHEUNG

Florence CHEUNG has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Intelligent contextual help chat in a multi-tenant database system
    Patent number: 11914744
    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for providing contextually relevant recommendations based on a context of the user. The context of the user may be determined according to a set of privacy settings of the user, where the set of privacy settings indicates contextual features for which values are permitted to be accessed by a recommendation system. The contextual features may include user-related features and/or tenant features pertaining to a tenant of a multi-tenant database.
    Type: Grant
    Filed: March 31, 2021
    Date of Patent: February 27, 2024
    Assignee: Salesforce, Inc.
    Inventors: Gang Shu, Jong Lee, Florence Cheung
  • INTELLIGENT CONTEXTUAL HELP CHAT IN A MULTI-TENANT DATABASE SYSTEM
    Publication number: 20220318423
    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for providing contextually relevant recommendations based on a context of the user. The context of the user may be determined according to a set of privacy settings of the user, where the set of privacy settings indicates contextual features for which values are permitted to be accessed by a recommendation system. The contextual features may include user-related features and/or tenant features pertaining to a tenant of a multi-tenant database.
    Type: Application
    Filed: March 31, 2021
    Publication date: October 6, 2022
    Applicant: Salesforce.com, Inc.
    Inventors: Gang SHU, Jong LEE, Florence CHEUNG