Patents by Inventor Francois Lopitaux
Francois Lopitaux has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10552464Abstract: A database system may generate a new case associated with a customer support query. The database system may initiate a search for other cases related to the new case and identify articles linked to the related cases. The database system may identify more relevant articles by finding the related cases that use a similar vocabulary for describing similar customer problems. The database system then identifies the articles used for resolving the prior problems. Thus, the database system may bridge the gap between vocabularies used by customers to describe problems and vocabularies used in articles to describe solutions to those problems.Type: GrantFiled: December 18, 2014Date of Patent: February 4, 2020Assignee: SALESFORCE.COM, INC.Inventors: Bruno Roustant, Marc Brette, Pierre-Yves Chevalier, Francois Lopitaux, Ghislain Brun, Ilan Ginzburg, Jean-Baptiste Charlety, Pierre Salagnac, Son Thanh Chang
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Patent number: 10216791Abstract: In accordance with embodiments, there are provided mechanisms and methods for adjusting a data query. These mechanisms and methods for adjusting a data query can enable more relevant query results, increased efficiency and revenue, optimized customer interaction, etc.Type: GrantFiled: August 28, 2013Date of Patent: February 26, 2019Assignee: salesforce.comInventors: Francois Lopitaux, Frederic Voituret, Sylvana Bounthiem, Medha Pradhan, Nicolas Paymal, Gregoire Lejeune
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Publication number: 20170242559Abstract: Techniques for providing a custom app. One or more options for configuring features of an app to be generated based on an application template file that describes a generic app having a plurality of features of different types are provided via a graphical user interface. At least one application template file is modified based on one or more inputs received via the graphical user interface to select from the plurality of features to be included in the app. Code is automatically generated to provide the app having the features configured via the graphical user interface.Type: ApplicationFiled: February 18, 2016Publication date: August 24, 2017Inventors: Stephen L. Pepper, Christopher Jolley, Purushotham Babu Naidu, Francois Lopitaux, Mandy Louise Blumreich, Kari L. Hotchkiss
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Patent number: 9495557Abstract: Data category visibility are defined at the permission set and profile levels so that users who may not be assigned a role can have the data filtered by data category access rules. In an embodiment, data is filtered based on products or projects so that the products or project can be used as a data category group, once the product or project as been assigned to the user, the user may be granted access, via a data category visibility in a permission set, regardless of the user's role or position in the user hierarchy.Type: GrantFiled: September 18, 2013Date of Patent: November 15, 2016Assignee: salesforce.com, inc.Inventors: Nicolas Paymal, Francois Lopitaux, Fabien Cochard, Gregoire Lejeune
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Publication number: 20160179906Abstract: A database system may generate a new case associated with a customer support query. The database system may initiate a search for other cases related to the new case and identify articles linked to the related cases. The database system may identify more relevant articles by finding the related cases that use a similar vocabulary for describing similar customer problems. The database system then identifies the articles used for resolving the prior problems. Thus, the database system may bridge the gap between vocabularies used by customers to describe problems and vocabularies used in articles to describe solutions to those problems.Type: ApplicationFiled: December 18, 2014Publication date: June 23, 2016Inventors: Bruno ROUSTANT, Marc Brette, Pierre-Yves Chevalier, Francois Lopitaux, Ghislain Brun, Ilan Ginzburg, Jean-Baptiste Charlety, Pierre Salagnac, Son Thanh Chang
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Patent number: 9223852Abstract: Knowledge base is gaining popularity as a customer support tool. Customers search the knowledge base for solutions to their issues. Keywords searched in knowledge base are analyzed and reports are made available for managers and supervisors to understand the trends and requirements of customers. The number of keywords searched can be extremely large in some organizations. In this specification, storing the keywords in a meaningful way in order to generate report for further analysis is discussed. Efficient data storage helps in managing voluminous data and also reducing the amount of memory required to store the data. Any of the above embodiments can be used independently or together with any combination of other embodiments.Type: GrantFiled: March 23, 2011Date of Patent: December 29, 2015Assignee: salesforce.com, inc.Inventors: Francois Lopitaux, Etienne Giraudy, Mark A. Fischer, Xavier Hosxe
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Patent number: 9195648Abstract: Mechanisms and methods for enabling customers to manage multi-lingual knowledge bases, so that end users can access articles based on a language the end user chooses, while also providing publishers with tools to manage articles in different languages and to translate them, either using an external vendor or leveraging in house translators, and providing administrators (knowledge managers) with the ability to setup or choose which languages are available in the knowledge base, as well as default language assignments for translations.Type: GrantFiled: October 4, 2012Date of Patent: November 24, 2015Assignee: salesforce.com, inc.Inventors: Etienne Giraudy, Gene Rivera, Jill Blue Lin, Nicolas Paymal, Orjan Kjellberg, Natalie Doan, Mark A. Fischer, Francois Lopitaux
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Publication number: 20140115003Abstract: Data category visibility are defined at the permission set and profile levels so that users who may not be assigned a role can have the data filtered by data category access rules. In an embodiment, data is filtered based on products or projects so that the products or project can be used as a data category group, once the product or project as been assigned to the user, the user may be granted access, via a data category visibility in a permission set, regardless of the user's role or position in the user hierarchy.Type: ApplicationFiled: September 18, 2013Publication date: April 24, 2014Applicant: SALESFORCE.COM, INC.Inventors: Nicolas Paymal, Francois Lopitaux, Fabien Cochard, Gregoire Lejeune
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Publication number: 20140082011Abstract: In accordance with embodiments, there are provided mechanisms and methods for adjusting a data query. These mechanisms and methods for adjusting a data query can enable more relevant query results, increased efficiency and revenue, optimized customer interaction, etc.Type: ApplicationFiled: August 28, 2013Publication date: March 20, 2014Applicant: salesforce.com, inc.Inventors: Francois Lopitaux, Frederic Voituret, Sylvana Bounthiem, Medha Pradhan, Nicolas Paymal, Gregoire Lejeune
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Publication number: 20130151231Abstract: Mechanisms and methods for enabling customers to manage multi-lingual knowledge bases, so that end users can access articles based on a language the end user chooses, while also providing publishers with tools to manage articles in different languages and to translate them, either using an external vendor or leveraging in house translators, and providing administrators (knowledge managers) with the ability to setup or choose which languages are available in the knowledge base, as well as default language assignments for translations.Type: ApplicationFiled: October 4, 2012Publication date: June 13, 2013Applicant: Salesforce.com Inc.Inventors: Etienne Giraudy, Gene Rivera, Jill Blue Lin, Nicolas Paymal, Orjan Kjellberg, Natalie Doan, Mark A. Fischer, Francois Lopitaux
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Publication number: 20120330644Abstract: Mechanisms and methods for enabling customers to manage multi-lingual knowledge bases, so that end users can access articles based on a language the end user chooses, while also providing publishers with tools to manage articles in different languages and to translate them, either using an external vendor or leveraging in house translators, and providing administrators (knowledge managers) with the ability to setup or choose which languages are available in the knowledge base, as well as default language assignments for translations.Type: ApplicationFiled: October 12, 2011Publication date: December 27, 2012Applicant: Salesforce.com Inc.Inventors: Etienne Giraudy, Gene Rivera, Mark A. Fischer, Jill Blue Lin, Nicolas Paymal, Orjan Kjellberg, Natalie Doan, Francois Lopitaux
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Publication number: 20110307510Abstract: Knowledge base is gaining popularity as a customer support tool. Customers search the knowledge base for solutions to their issues. Keywords searched in knowledge base are analyzed and reports are made available for managers and supervisors to understand the trends and requirements of customers. The number of keywords searched can be extremely large in some organizations. In this specification, storing the keywords in a meaningful way in order to generate report for further analysis is discussed. Efficient data storage helps in managing voluminous data and also reducing the amount of memory required to store the data. Any of the above embodiments can be used independently or together with any combination of other embodiments.Type: ApplicationFiled: March 23, 2011Publication date: December 15, 2011Applicant: salesforce.com, Inc.Inventors: Francois Lopitaux, Etienne Giraudy, Mark A. Fischer, Xavier Hosxe