Abstract: A system for managing service metric data at a venue having customers and employees. The system can include a server device and a plurality of client devices. At least one of the client devices associated with a customer and at least one of the client devices associated with an employee. The server device and the plurality of client devices each including a processor and a computer readable storage medium. The computer readable storage medium of the server device can include instructions to cause the server device to receive a service request indicating a desired service for the customer and assign, using the server device, a service task to the employee by transmitting the service task via the network. The server can be configured to determine a response time for the service task, compare the response time to a predetermined service threshold time and generate service metric data.