Patents by Inventor Fred Brown
Fred Brown has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11960694Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.Type: GrantFiled: April 16, 2021Date of Patent: April 16, 2024Assignee: Verint Americas Inc.Inventors: Fred A. Brown, Tanya M. Miller, Mark Zartler
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Patent number: 11829684Abstract: A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare.Type: GrantFiled: April 9, 2021Date of Patent: November 28, 2023Assignee: Verint Americas Inc.Inventors: Fred A. Brown, Mitchell G. Lawrence, Victor O'Brien Morrison
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Patent number: 11823677Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.Type: GrantFiled: December 13, 2021Date of Patent: November 21, 2023Assignee: VERINT AMERICAS INC.Inventors: Fred A. Brown, Tanya M. Miller
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Patent number: 11727066Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.Type: GrantFiled: February 14, 2022Date of Patent: August 15, 2023Assignee: Verint Americas Inc.Inventors: Fred Brown, Mark Zartler, Tanya M. Miller
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Patent number: 11537820Abstract: Data having some similarities and some dissimilarities may be clustered or grouped according to the similarities and dissimilarities. The data may be clustered using agglomerative clustering techniques. The clusters may be used as suggestions for generating groups where a user may demonstrate certain criteria for grouping. The system may learn from the criteria and extrapolate the groupings to readily sort data into appropriate groups. The system may be easily refined as the user gains an understanding of the data.Type: GrantFiled: February 13, 2020Date of Patent: December 27, 2022Assignee: Verint Americas Inc.Inventors: Fred A. Brown, Tanya M. Miller, Charles C. Wooters, Megan Brown, Molly Q. Brown
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Patent number: 11487347Abstract: Systems and methods for handling dual modality communication between at least one user device and at least one server. The modalities comprise audio modalities and mechanical motion modalities. The server may be simultaneously connected to the user device via a data network and a voice network and simultaneously receive audio-based input and mechanical motion-based input.Type: GrantFiled: November 9, 2009Date of Patent: November 1, 2022Assignee: Verint Americas Inc.Inventors: Fred A. Brown, Charles C. Wooters
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Publication number: 20220296933Abstract: A powered air purifying respirator and method of operating the same. The powered air purifying respirator comprises a fluid moving device. The fluid moving device comprises an outlet, an airflow sensor retaining member located proximate to the outlet, and an airflow sensor engaged with the airflow sensor retaining member.Type: ApplicationFiled: March 25, 2021Publication date: September 22, 2022Inventors: Robert Godwin, Jason Gao, David Chen, Kenneth Hoffman, Fred Brown
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Publication number: 20220237235Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.Type: ApplicationFiled: February 14, 2022Publication date: July 28, 2022Inventors: Fred Brown, Mark Zartler, Tanya M. Miller
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Publication number: 20220172718Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.Type: ApplicationFiled: December 13, 2021Publication date: June 2, 2022Inventors: Fred A. Brown, Tanya M. Miller
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Patent number: 11250072Abstract: Various embodiments are described for searching and retrieving documents based on a natural language input. A computer-implemented natural language processor electronically receives a natural language input phrase from an interface device. The natural language processor attributes a concept to the phrase with the natural language processor. The natural language processor searches a database for a set of documents to identify one or more documents associated with the attributed concept to be included in a response to the natural language input phrase. The natural language processor maintains the concepts during an interactive session with the natural language processor. The natural language processor resolves ambiguous input patterns in the natural language input phrase with the natural language processor. The natural language processor includes a processor, a memory and/or storage component, and an input/output device.Type: GrantFiled: October 5, 2020Date of Patent: February 15, 2022Assignee: VERINT AMERICAS INC.Inventors: Fred Brown, Mark Zartler, Tanya M. Miller
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Patent number: 11200895Abstract: Techniques for interacting with a portion of a content item through a virtual assistant are described herein. The techniques may include identifying a portion of a content item that is relevant to user input and causing an action to be performed related to the portion of the content item. The action may include, for example, displaying the portion of the content item on a smart device in a displayable format that is adapted to a display characteristic of the smart device, performing a task for a user that satisfies the user input, and so on.Type: GrantFiled: August 5, 2019Date of Patent: December 14, 2021Assignee: VERINT AMERICAS INC.Inventors: Fred A. Brown, Tanya M. Miller
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Publication number: 20210371528Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.Type: ApplicationFiled: August 17, 2021Publication date: December 2, 2021Inventors: Fred A. Brown, Tanya M. Miller, Richard Morris
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Patent number: 11158004Abstract: Techniques and architectures for providing notifications regarding events, such as hurricanes, tornados, fires, floods, earthquakes, and so on, are discussed herein. For example, a user interface may be displayed with a map of a geographical area, an event visual representation representing an event, and an impact visual representation indicating an impact area where the event is estimated to impact. A request may be received to notify users associated with the impact area and customized notifications may be sent to users associated with the impact area. The customized notifications may be based on policy data for the users.Type: GrantFiled: November 4, 2019Date of Patent: October 26, 2021Assignee: EIG Technology, Inc.Inventors: Jason D. Evans, Andrew J. Mccall, Ann M. Foreyt, Fred A. Brown
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Patent number: 11099867Abstract: Conversation user interfaces that are configured for virtual assistant interaction may include contextual interface items that are based on contextual information. The contextual information may relate to a current or previous conversation between a user and a virtual assistant and/or may relate to other types of information, such as a location of a user, an orientation of a device, missing information, and so on. The conversation user interfaces may additionally, or alternatively, control an input mode based on contextual information, such as an inferred input mode of a user or a location of a user. Further, the conversation user interfaces may tag conversation items by saving the conversation items to a tray and/or associating the conversation items with indicators.Type: GrantFiled: October 14, 2019Date of Patent: August 24, 2021Assignee: VERINT AMERICAS INC.Inventors: Fred A. Brown, Tanya M. Miller, Richard Morris
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Publication number: 20210232245Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.Type: ApplicationFiled: April 16, 2021Publication date: July 29, 2021Inventors: Fred A. Brown, Tanya M. Miller, Mark Zartler
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Publication number: 20210232361Abstract: A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and medical records, is maintained throughout all interactions so that each aspect of this integrated system has access to the same information. The conversation user interface presents allows the patient to interact with the virtual assistant using natural language commands to receive information and complete task related to his or her healthcare.Type: ApplicationFiled: April 9, 2021Publication date: July 29, 2021Inventors: Fred A. Brown, Mitchell G. Lawrence, Victor O'Brien Morrison
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Publication number: 20210173548Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.Type: ApplicationFiled: February 22, 2021Publication date: June 10, 2021Inventors: Fred A. Brown, Tanya M. Miller, Megan Brown
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Patent number: 11029918Abstract: A conversation user interface enables a patient to better understand their healthcare by integrating diagnosis, treatment, medication management, and/or payment, through a system that uses a virtual assistant to engage in conversation with the patient. The conversation user interface conveys a visual representation of a conversation between the virtual assistant and the patient. An identity of the patient, including preferences and/or medical records, is maintained throughout interactions so that each aspect of this integrated system has access to the same information. The conversation user interface allows the patient to interact with the virtual assistant using natural language commands to receive information and complete a task related to his or her healthcare.Type: GrantFiled: November 13, 2017Date of Patent: June 8, 2021Assignee: Verint Americas Inc.Inventors: Fred A. Brown, Mitchell G. Lawrence, Victor O'Brien Morrison
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Patent number: 10983654Abstract: Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants. These variable responses may take the context of a user's query into account both when identifying an intent of a user's query and when identifying an appropriate response to the user's query.Type: GrantFiled: November 30, 2017Date of Patent: April 20, 2021Assignee: VERINT AMERICAS INC.Inventors: Fred A. Brown, Tanya M. Miller, Mark Zartler
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Patent number: 10928976Abstract: Techniques and architectures for implementing a team of virtual assistants are described herein. The team may include multiple virtual assistants that are configured with different characteristics, such as different functionality, base language models, levels of training, visual appearances, personalities, and so on. The characteristics of the virtual assistants may be configured by trainers, end-users, and/or a virtual assistant service. The virtual assistants may be presented to end-users in conversation user interfaces to perform different tasks for the users in a conversational manner. The different virtual assistants may adapt to different contexts. The virtual assistants may additionally, or alternatively, interact with each other to carry out tasks for the users, which may be illustrated in conversation user interfaces.Type: GrantFiled: June 2, 2014Date of Patent: February 23, 2021Assignee: VERINT AMERICAS INC.Inventors: Fred A Brown, Tanya M Miller, Megan Brown