Patents by Inventor Frederick William Poe Heckel
Frederick William Poe Heckel has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11588759Abstract: A company may implement automated workflows for convenience of users or to reduce support costs. For example, allowing a user to change an address using an automated workflow may be faster or less expensive than with a human agent. Companies may provide support over different types of communications channels with different capabilities, such as voice channels and text channels. Instead of implementing different workflows for different channels, a company may separate aspects of the workflow that are common to different channels from aspects of the workflow that are different for different channels. For example, a workflow may be implemented to determine an action in response to a received communication where the action may be used with multiple channels. The action may then be used to select an action implementation that is specific to a channel.Type: GrantFiled: July 4, 2019Date of Patent: February 21, 2023Assignee: ASAPP, INC.Inventors: Mitchell Steven Morgan, Frederick William Poe Heckel, Priya Sawant, Adrien Brochard, Christopher David Fox, Tao Lei, Joseph Ellsworth Hackman
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Patent number: 11386259Abstract: When processing a request containing personal information, personal information may be needed to respond to the request, but it may be desired to limit storage of personal information for privacy reasons. To accomplish both objectives, text of a message may be processed using multiple levels of redaction. A first level of redaction may replace digits of the text with a token so that sensitive numbers, such as credit card numbers or social security numbers are no longer present. A second level of redaction may replace one or more words of the text with a label indicating the text that was present, such as by replacing an address with a label indicating that an address was present or by replacing a credit card number with a label indicating that a credit card number was present.Type: GrantFiled: November 20, 2020Date of Patent: July 12, 2022Assignee: ASAPP, INC.Inventors: Frederick William Poe Heckel, Shawn Henry
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Publication number: 20210073461Abstract: When processing a request containing personal information, personal information may be needed to respond to the request, but it may be desired to limit storage of personal information for privacy reasons. To accomplish both objectives, text of a message may be processed using multiple levels of redaction. A first level of redaction may replace digits of the text with a token so that sensitive numbers, such as credit card numbers or social security numbers are no longer present. A second level of redaction may replace one or more words of the text with a label indicating the text that was present, such as by replacing an address with a label indicating that an address was present or by replacing a credit card number with a label indicating that a credit card number was present.Type: ApplicationFiled: November 20, 2020Publication date: March 11, 2021Inventors: Frederick William Poe Heckel, Shawn Henry
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Patent number: 10878181Abstract: A neural network may be used to remove personal information from text (such as names, addresses, credit card numbers, or social security numbers), and replace the personal information with a label indicating the type or class of the removed information. The neural network may comprise multiple layers that compute a context vector for words of the text, compute label scores for words of the text using the context vectors, and select a label for each word using the label scores. Words corresponding to certain labels may be replaced with a label, such as replacing the digits of a credit card number with a label <cc_number>. The redacted text may then be presented to a person or stored for later processing.Type: GrantFiled: November 13, 2018Date of Patent: December 29, 2020Assignee: ASAPP, INC.Inventors: Frederick William Poe Heckel, Shawn Henry
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Publication number: 20200329144Abstract: A company may implement automated workflows for convenience of users or to reduce support costs. For example, allowing a user to change an address using an automated workflow may be faster or less expensive than with a human agent. Companies may provide support over different types of communications channels with different capabilities, such as voice channels and text channels. Instead of implementing different workflows for different channels, a company may separate aspects of the workflow that are common to different channels from aspects of the workflow that are different for different channels. For example, a workflow may be implemented to determine an action in response to a received communication where the action may be used with multiple channels. The action may then be used to select an action implementation that is specific to a channel.Type: ApplicationFiled: July 4, 2019Publication date: October 15, 2020Inventors: Mitchell Steven Morgan, Frederick William Poe Heckel, Priya Sawant, Adrien Brochard, Christopher David Fox, Tao Lei, Joseph Ellsworth Hackman
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Publication number: 20200081907Abstract: A third-party company may assist companies in providing natural language interfaces for their customers. To implement a natural language interface for a company, a configuration may be received that includes information, such as a list intents, seed messages for the intents, and hierarchical information of the intents. An intent classifier may be trained using the configuration, and the natural language interface may be deployed for use with customers. Usage data of the natural language classifier may be collected and used to improve the natural language interface. Messages corresponding to an intent may be clustered into clusters of similar messages, and a prototype message may be obtained for each cluster to provide a human understandable description of the cluster. The information about the clusters may be used to improve the natural language interface, such as by creating a new intent with a cluster or moving a cluster to a different intent.Type: ApplicationFiled: November 12, 2019Publication date: March 12, 2020Inventors: Satchuthananthavale Rasiah Kuhan Branavan, Joseph Ellsworth Hackman, Frederick William Poe Heckel, Aaron Isaksen
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Patent number: 10515104Abstract: A third-party company may assist companies in providing natural language interfaces for their customers. To implement a natural language interface for a company, a configuration may be received that includes information, such as a list intents, seed messages for the intents, and hierarchical information of the intents. An intent classifier may be trained using the configuration, and the natural language interface may be deployed for use with customers. Usage data of the natural language classifier may be collected and used to improve the natural language interface. Messages corresponding to an intent may be clustered into clusters of similar messages, and a prototype message may be obtained for each cluster to provide a human understandable description of the cluster. The information about the clusters may be used to improve the natural language interface, such as by creating a new intent with a cluster or moving a cluster to a different intent.Type: GrantFiled: January 7, 2019Date of Patent: December 24, 2019Assignee: ASAPP, INC.Inventors: Satchuthananthavale Rasiah Kuhan Branavan, Joseph Ellsworth Hackman, Frederick William Poe Heckel, Aaron Isaksen
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Publication number: 20190332658Abstract: A neural network may be used to remove personal information from text (such as names, addresses, credit card numbers, or social security numbers), and replace the personal information with a label indicating the type or class of the removed information. The neural network may comprise multiple layers that compute a context vector for words of the text, compute label scores for words of the text using the context vectors, and select a label for each word using the label scores. Words corresponding to certain labels may be replaced with a label, such as replacing the digits of a credit card number with a label <cc_number>. The redacted text may then be presented to a person or stored for later processing.Type: ApplicationFiled: November 13, 2018Publication date: October 31, 2019Inventors: Frederick William Poe Heckel, Shawn Henry
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Publication number: 20190251104Abstract: A third-party company may assist companies in providing natural language interfaces for their customers. To implement a natural language interface for a company, a configuration may be received that includes information, such as a list intents, seed messages for the intents, and hierarchical information of the intents. An intent classifier may be trained using the configuration, and the natural language interface may be deployed for use with customers. Usage data of the natural language classifier may be collected and used to improve the natural language interface. Messages corresponding to an intent may be clustered into clusters of similar messages, and a prototype message may be obtained for each cluster to provide a human understandable description of the cluster. The information about the clusters may be used to improve the natural language interface, such as by creating a new intent with a cluster or moving a cluster to a different intent.Type: ApplicationFiled: January 7, 2019Publication date: August 15, 2019Inventors: Satchuthananthavale Rasiah Kuhan Branavan, Joseph Ellsworth Hackman, Frederick William Poe Heckel, Aaron Isaksen
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Patent number: 10210244Abstract: A third-party company may assist companies in providing natural language interfaces for their customers. To implement a natural language interface for a company, a configuration may be received that includes information, such as a list intents, seed messages for the intents, and hierarchical information of the intents. An intent classifier may be trained using the configuration, and the natural language interface may be deployed for use with customers. Usage data of the natural language classifier may be collected and used to improve the natural language interface. Messages corresponding to an intent may be clustered into clusters of similar messages, and a prototype message may be obtained for each cluster to provide a human understandable description of the cluster. The information about the clusters may be used to improve the natural language interface, such as by creating a new intent with a cluster or moving a cluster to a different intent.Type: GrantFiled: February 12, 2018Date of Patent: February 19, 2019Assignee: ASAPP, INC.Inventors: Satchuthananthavale Rasiah Kuhan Branavan, Joseph Ellsworth Hackman, Frederick William Poe Heckel, Aaron Isaksen
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Patent number: 10169315Abstract: A neural network may be used to remove personal information from text (such as names, addresses, credit card numbers, or social security numbers), and replace the personal information with a label indicating the type or class of the removed information. The neural network may comprise multiple layers that compute a context vector for words of the text, compute label scores for words of the text using the context vectors, and select a label for each word using the label scores. Words corresponding to certain labels may be replaced with a label, such as replacing the digits of a credit card number with a label <cc_number>. The redacted text may then be presented to a person or stored for later processing.Type: GrantFiled: April 27, 2018Date of Patent: January 1, 2019Assignee: ASAPP, INC.Inventors: Frederick William Poe Heckel, Shawn Henry