Abstract: Examples include providing technical support to a user via a wearable computing device, including identifying a user of the wearable computing device making a request to determine a user profile of the user, determining a location of the wearable computing device, determining, based on the user profile and the location of the wearable computing device, a virtual waiting room to place a digital representation of the user in, and transferring, based on a match between the user profile and at least one service personnel profile associated with the technical support center, the digital representation of the user from the virtual waiting room into a virtual private room.

Abstract: A computer-implemented method includes generating a list of virtual collaboration facilities associated with an authenticated user, and detecting selection of one of the virtual collaboration facilities on the list. An authenticated user can request a key to be issued to allow an unauthenticated user to gain access to the selected virtual collaboration facility.

Abstract: In one embodiment, the present invention is directed to a method for facilitating communication between community members. The method may comprises the steps of: defining a plurality of events to facilitate communication between community members; creating at least one graphical representation of a virtual campus including a plurality of venues, wherein each event of the plurality of events is graphically associated with one of the plurality of venues, and wherein each of the plurality of venues is representative of a type of communication utilized by its respective event; providing the at least one graphical representation to the community members; receiving selection of selected ones of the plurality of events by the community members; providing communication defined by the plurality of events to the community members; and modifying the at least one graphical representation to reflect participation of the community members in the selected ones of the plurality of events.

Abstract: A recording is indexed by keywords. In order to perform the indexing, an audio portion of the recording is transcribed to produce text in a text file. A time stamp is associated with each word in the text. Each time stamp indicates a time in the recording at which occurs an associated word. Once a recording has been indexed, the recording may be searched along with other recordings. For example, in response to a user choosing a keyword, a text file for each recording is searched for occurrences of the keyword. At the conclusion of the search, each recording which includes an occurrence of the keyword is listed. When a user selects a first recording and a particular occurrence of the keyword, the first recording is played starting slightly before a time corresponding to a first time stamp associated with the particular occurrence of the keyword in the first recording. In response to control sequences, prior and next occurrences of the keyword can be observed in one or multiple recordings.