Abstract: An aspect for communicating content for delivery to a device to receive an electronic message having an attached electronic file includes receiving the attached electronic file at the device. The attached electronic file contains instructions for accessing the content. Responsive to an input signal indicating a request to access the attached electronic file, an address of a remote device that hosts the content is obtained, a viewing program is executed at the device, and a launch control icon via a toolbar of the viewing program is provided. Responsive to selection of the launch control icon, the content is obtained for delivery to a recipient of the electronic message using the address of the remote device to establish a connection with the remote device.

Abstract: An aspect for communicating content for delivery to a device to receive an electronic message having an attached electronic file includes receiving the attached electronic file at the device. The attached electronic file contains instructions for accessing the content. Responsive to an input signal indicating a request to access the attached electronic file, an address of a remote device that hosts the content is obtained, a viewing program is executed at the device, and a launch control icon via a toolbar of the viewing program is provided. Responsive to selection of the launch control icon, the content is obtained for delivery to a recipient of the electronic message using the address of the remote device to establish a connection with the remote device.

Abstract: Publishing content associated with an electronic file attached to an electronic message by executing instructions contained in the electronic attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content for viewing by the recipient of the electronic message. In response to launching the attached file of the electronic message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet.

Abstract: Publishing content associated with an electronic file attached to an electronic message by executing instructions contained in the electronic attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content for viewing by the recipient of the electronic message. In response to launching the attached file of the electronic message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet.

Abstract: Novel tools and techniques for tracking assets, such as high-value tools, customer equipment, testing equipment, technicians, and/or the like. Some of these tools and techniques can be used to track assets in a mobile environment (such as in a delivery truck, installation van, and/or the like).

Abstract: Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server. This supports the communication of electronic content by using an electronic mail message to transport an electronic file attachment having instructions that, when executed by the recipient's computer, enable the recipient to view the electronic content by accessing a server computer connected to distributed computer network.

Abstract: Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server. This supports the communication of electronic content by using an electronic mail message to transport an electronic file attachment having instructions that, when executed by the recipient's computer, enable the recipient to view the electronic content by accessing a server computer connected to distributed computer network.

Abstract: Novel tools and techniques for tracking assets, such as high-value tools, customer equipment, testing equipment, technicians, and/or the like. Some of these tools and techniques can be used to track assets in a mobile environment (such as in a delivery truck, installation van, and/or the like).

Abstract: Novel tools and techniques for tracking assets, such as high-value tools, customer equipment, testing equipment, technicians, and/or the like. Some of these tools and techniques can be used to track assets in a mobile environment (such as in a delivery truck, installation van, and/or the like).

Abstract: Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content for viewing by the recipient of the electronic mail message. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet.

Abstract: Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content for viewing by the recipient of the electronic mail message. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet.

Abstract: Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content intended for viewing by the recipient of the electronic mail message. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet.

Abstract: Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content intended for viewing by the recipient of the electronic mail message. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet.

Abstract: Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content intended for viewing by the recipient of the electronic mail message. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet.

Abstract: Methods and systems are disclosed for assigning multiple tasks to a technician. One method allows a user to interface with an Integrated Dispatch System and assign multiple tasks to at least one technician. Each task describes a repair of a telecommunications network. The method displays a graphical user interface on a computer, and the graphical user interface indicates the assignment of the multiple tasks.

Abstract: Novel tools and techniques for tracking assets, such as high-value tools, customer equipment, testing equipment, technicians, and/or the like. Some of these tools and techniques can be used to track assets in a mobile environment (such as in a delivery truck, installation van, and/or the like).

Abstract: A secondary source of dispatch information is provided in the event of a failure of a primary source of dispatch information. The second source of dispatch information can be accessed electronically by service technicians in the field when the primary source of dispatch information fails so that service technicians do not have to contact operators in a central office to obtain the dispatch information. The secondary source of dispatch information can distribute the dispatch information in a number of ways including e-mail, web and other methods.

Abstract: Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content intended for viewing by the recipient of the electronic mail message. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet.

Abstract: Publishing content associated with an electronic file attached to an electronic mail message by executing instructions contained in the electronic mail attachment and accessing the content at a remote computer server identified by the attached file. The attached file includes computer-executable instructions, such as a computer program or script, which include an identifier for a remote server connected to a distributed computer network. This identified remote server typically hosts a web site containing content intended for viewing by the recipient of the electronic mail message. In response to launching the attached file of the electronic mail message with a viewer program, a browser program can be opened to enable the recipient to view the content of the identified remote server, typically a web site on an intranet or the global Internet.

Abstract: Methods and apparatus are disclosed for a technician to access an intranet through a systems interface to back-end legacy systems. Generally, a technician logs a computer into a systems interface that permits access to back-end legacy systems. Preferably, the systems interface is located on at least a first network address. Preferably, the systems interface includes a first server with middleware for managing the protocol interface. Preferably, the systems interface includes a second server for receiving requests and generating legacy transactions. After the computer is logged in, a request for access to an intranet is made. Preferably, the request results from the technician selecting an icon or engaging a software button. After the request is processed, a message is sent from the systems interface to the computer. The message causes the computer to launch a software application that seeks out a separate network address corresponding to the intranet.