Patents by Inventor Gary Littell

Gary Littell has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR AUTHENTICATING A CALLER AT A CALL CENTER
    Publication number: 20220400176
    Abstract: A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.
    Type: Application
    Filed: August 22, 2022
    Publication date: December 15, 2022
    Inventors: Lucas Wiechman, Matthew Burgund, Mark Biersdorf, Gary Littell, Dan Hlavac
  • Systems and methods for authenticating a caller at a call center
    Patent number: 11425242
    Abstract: A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.
    Type: Grant
    Filed: November 5, 2019
    Date of Patent: August 23, 2022
    Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
    Inventors: Lucas Wiechman, Matthew Burgund, Mark Biersdorf, Gary Littell, Dan Hlavac
  • Systems and methods for authenticating a caller at a call center
    Patent number: 10594860
    Abstract: A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.
    Type: Grant
    Filed: November 5, 2018
    Date of Patent: March 17, 2020
    Assignee: State Farm Mutual Automobile Insurance Company
    Inventors: Lucas Wiechman, Matthew Burgund, Mark Biersdorf, Gary Littell, Dan Hlavac
  • Systems and methods for authenticating a caller at a call center
    Patent number: 10158754
    Abstract: A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.
    Type: Grant
    Filed: November 8, 2017
    Date of Patent: December 18, 2018
    Assignee: State Farm Mutual Automobile Insurance Company
    Inventors: Lucas Wiechman, Matthew Burgund, Mark Biersdorf, Gary Littell, Dan Hlavac
  • Systems and methods for authenticating a caller at a call center
    Patent number: 9894199
    Abstract: A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.
    Type: Grant
    Filed: March 30, 2017
    Date of Patent: February 13, 2018
    Assignee: State Farm Mutual Automobile Insurance Company
    Inventors: Lucas Wiechman, Matthew Burgund, Mark Biersdorf, Gary Littell, Dan Hlavac