Abstract: A system and method for coordinating a telephony session on a voice messaging platform with an e-mail session on an e-mail messaging platform in an integrated universal messaging system are disclosed. The method, which is carried out by the system, comprises the steps of: (a) receiving a call on the voice messaging platform placed by a subscriber from a telephone handset and processing the call on the voice messaging platform in accordance with a first call flow; (b) invoking from the first call flow, a second call flow that initiates access to the subscriber's account on the e-mail messaging platform, the second call flow executing in parallel with, and asynchronously of, the first call flow; (c) continuing to execute the first call flow while the second call flow is executing; and (d) playing one or more prompts by the first call flow, as needed, to mask at least a portion of any delays experienced in receiving a response from the second call flow.

Abstract: A Universal Messaging system provides e-mail, voice-mail and fax-mail services to subscribers that may utilize the Internet to access their messages. The system integrates an e-mail messaging system with a voice/fax messaging system on a messaging platform computer. E-mail messages are stored in an e-mail message store, and voice and/or fax messages are stored in a separate store controlled, e.g., by a Voice Mail Message Manager (VMMM). Subscribers can access messages from a personal computer via the Internet using a standard Web browser with an applet that present each subscriber with a “universal inbox” that displays all of that subscriber's voice, fax, and e-mail messages. A Web platform controls the Web browser interface to the messaging platform, accepting requests from the Web browser (such as a request to read an e-mail or listen to a voice mail) and passing prescribed types of information back to the Web browser.

Abstract: A Universal Messaging system provides e-mail, voice-mail and fax-mail services to subscribers that may utilize the Internet to access their messages. The system integrates an e-mail messaging system with a voice/fax messaging system on a messaging platform computer. E-mail messages are stored in an e-mail message store, and voice and/or fax messages are stored in a separate store controlled, e.g., by a Voice Mail Message Manager (VMMM). Subscribers can access messages from a personal computer via the Internet using a standard Web browser with an applet that present each subscriber with a “universal inbox” that displays all of that subscriber's voice, fax, and e-mail messages. A Web platform controls the Web browser interface to the messaging platform, accepting requests from the Web browser (such as a request to read an e-mail or listen to a voice mail) and passing prescribed types of information back to the Web browser.