Patents by Inventor Gaurang J. Bhatt
Gaurang J. Bhatt has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240096129Abstract: Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.Type: ApplicationFiled: November 27, 2023Publication date: March 21, 2024Applicant: CAPITAL ONE SERVICES, LLCInventors: Michael MOSSOBA, Gaurang J. BHATT
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Publication number: 20240070295Abstract: Disclosed embodiments pertain to protecting sensitive information. A browser extension associated with a web browser can detect a user entering information associated with the user into an electronic form. The browser extension can monitor the user entering sensitive information into the electronic form and detect that the user has entered sensitive information incorrectly. In response, the browser extension can provide a warning to the user that sensitive information has been incorrectly entered. Instructions can be displayed to a user on how incorrectly entered sensitive information is to be corrected. The incorrectly entered sensitive information is corrected based on a response from the user before the sensitive information propagates beyond the electronic form.Type: ApplicationFiled: August 23, 2022Publication date: February 29, 2024Inventors: Jennifer Kwok, Max Miracolo, Salik Shah, Erin Babinsky, John Martin, Nima Chitsazan, Mia Rodriguez, Andrea Montealegre, Seth Wilton Cottle, Ignacio Espino, Zviad Aznaurashvili, Dwipam Katariya, Gaurang J. Bhatt
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Patent number: 11830287Abstract: Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.Type: GrantFiled: December 28, 2020Date of Patent: November 28, 2023Assignee: Capital One Services, LLCInventors: Michael Mossoba, Gaurang J. Bhatt
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Publication number: 20210117652Abstract: Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.Type: ApplicationFiled: December 28, 2020Publication date: April 22, 2021Applicant: Capital One Services, LLCInventors: Michael Mossoba, Gaurang J. Bhatt
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Patent number: 10878223Abstract: Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.Type: GrantFiled: November 11, 2019Date of Patent: December 29, 2020Assignee: Capital One Services, LLCInventors: Michael Mossoba, Gaurang J. Bhatt
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Publication number: 20200242337Abstract: Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.Type: ApplicationFiled: November 11, 2019Publication date: July 30, 2020Applicant: Capital One Services, LLCInventors: Michael Mossoba, Gaurang J. Bhatt
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Patent number: 10509949Abstract: Embodiments disclosed herein generally related to a method and system for customizing a customer experience. In one embodiment, a method is provided herein. A computing system receives from a computing device positioned in a facility one or more video streams. The one or more video streams capture a customer in the facility. The computing system identifying an identity of the customer by parsing the one or more video streams to identify one or more audio or visual cues of the customer. The computing system determines, based on the identity of the customer, that the customer has one or more previous transactions at the facility. The computing system predicts, based on the one or more previous transactions, a new transaction at the facility. The computing system notifies the computing device positioned in the facility in preparation of the new transaction.Type: GrantFiled: January 24, 2019Date of Patent: December 17, 2019Assignee: Capital One Services, LLCInventors: Michael Mossoba, Gaurang J. Bhatt
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Patent number: D946013Type: GrantFiled: May 22, 2020Date of Patent: March 15, 2022Assignee: Capital One Services, LLCInventors: Tyler Maiman, Sophie Bermudez, Jose Vazquez, Gaurang J. Bhatt, Andrea Montealegre