Patents by Inventor Geoff Finch

Geoff Finch has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method of directed flow interactive chat
    Patent number: 11902467
    Abstract: A method is provided. The method comprises a computer performing receiving notice of an incoming inquiry originated by a customer device. The method further comprises the computer performing instantiating a session with the customer device, the session performing comprising the computer combining chatbot functionality and flow control functionality. The method further comprises the computer performing a prompt to the customer device, the prompt comprising a set of valid selections. The method further comprises the computer performing receiving a selection from the customer device. The method further comprises the computer, performing based on the received selection, at least one of providing information to the customer device and routing the inquiry.
    Type: Grant
    Filed: November 9, 2018
    Date of Patent: February 13, 2024
    Assignee: INTRADO CORPORATION
    Inventors: Prabhat Dahal, Geoff Finch, Steven Heithoff, Mike Lindner, Sarath Ravindran, Mayank Sawala