Abstract: A system and method for discovering fault conditions such as conflicts between applications and an operating system, driver, hardware, or a combination thereof, installed in mobile computing devices uses a mobile device running a diagnostic application. A list of applications that were launched or installed during a time period prior to an operational disruption is retrieved. A data table of combinations of incompatible programs and drivers is used to analyze the list of the applications that were launched or installed to create a list of potential fault-causing interactions due to software incompatibilities of software installed in the mobile computing device. A knowledge database is updated with data identifying at least one of the potential fault-causing interactions.

Abstract: A system and method may comprise providing to a device user in response to one of a user request for troubleshooting assistance and a mobile telecommunications user device monitoring software conclusion that a problem exists, a diagnostic application specific to the mobile telecommunication user device of the device user; receiving from the device user an indication of a problem with the mobile telecommunication user device experienced by the device user; selecting an application update; providing to the device user the application update updating an application running on the mobile telecommunication user device; and determining whether the problem has been solved. If determining indicates that the problem has not been solved the method may further include deleting the application and further determining whether the problem has been solved, and if so forwarding problem solution data to a knowledge database.

Abstract: A system and method for discovering fault conditions such as conflicts between applications and an operating system, driver, hardware, or a combination thereof, installed in mobile computing devices uses a mobile device running a diagnostic application. A list of applications that were launched or installed during a time period prior to an operational disruption is retrieved. A data table of combinations of incompatible programs and drivers is used to analyze the list of the applications that were launched or installed to create a list of potential fault-causing interactions due to software incompatibilities of software installed in the mobile computing device. A knowledge database is updated with data identifying at least one of the potential fault-causing interactions.

Abstract: A system and method may comprise providing to a device user in response to one of a user request for troubleshooting assistance and a mobile telecommunications user device monitoring software conclusion that a problem exists, a diagnostic application specific to the mobile telecommunication user device of the device user; receiving from the device user an indication of a problem with the mobile telecommunication user device experienced by the device user; selecting an application update; providing to the device user the application update updating an application running on the mobile telecommunication user device; and determining whether the problem has been solved. If determining indicates that the problem has not been solved the method may further include deleting the application and further determining whether the problem has been solved, and if so forwarding problem solution data to a knowledge database.

Abstract: A method and apparatus to use a shielded enclosure for exchanging secure data. One embodiment comprises an enclosure formed of electromagnetically shielding material that prevents an electromagnetic field from entering an interior of the enclosure or emitting from the interior of the enclosure, the enclosure sized to house a mobile electronic device; a receiver within an interior of the enclosure to receive data transferred wirelessly from a mobile electronic device placed within the enclosure; and a hardware interface having a first end external to the enclosure and a second end within the interior of the enclosure and coupled to the antenna, the hardware interface to transfer data wirelessly received by the receiver to a separate device exterior to the enclosure.

Abstract: A self-linking continuous ribbon cartridge is provided with an internal self-inking reservoir having a wick positioned in spaced relationship to the ribbon. The ribbon is wrapped around a drum associated with a slip clutch to provide a slight biasing force to a lever so that as the ribbon is moved or driven by the printer mechanism a shoe on the end of the lever moves the ribbon into contact with the wick.

Abstract: A novel leakproof ribbon cartridge system includes an ink reservoir and wick which, together, are configured to form a closed system such that ink is constantly recirculated between the reservoir and the wick. In addition, the ribbon cartridge includes a spring apparatus for providing a print ribbon to the wick only when the ribbon cartridge is in operation.