Patents by Inventor George Gleason

George Gleason has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer service transaction handling based on transaction history
    Patent number: 7146002
    Abstract: A method of routing a plurality of calls received by a call routing system, including grouping each of the plurality of received calls based on a plurality of customer classifications each associated with one of a plurality of customers each corresponding to one of the plurality of received calls. Each of the plurality of received calls are ranked based on a plurality of transaction histories each associated with one of the plurality of customers. Each of the plurality of received calls are routed based on the grouping and the ranking.
    Type: Grant
    Filed: June 30, 2004
    Date of Patent: December 5, 2006
    Assignee: American Airlines, Inc.
    Inventors: Carline A. Smith, George Gleason, Susan Lawrence