Patents by Inventor George Selix

George Selix has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for improving call center performance
    Patent number: 11200813
    Abstract: Systems and methods improve call center performance. Systems and methods can receive a motor input from a trainee based on a training call, analyze the motor input from the trainee to determine a trainee motor accuracy metric, receive a communication input from the trainee based on the training call, analyze the communication input from the trainee to determine a trainee communication accuracy metric, and determine a composite trainee accuracy metric based on the trainee motor accuracy metric and the trainee communication accuracy metric.
    Type: Grant
    Filed: March 12, 2020
    Date of Patent: December 14, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventor: George Selix
  • Systems and methods for improving call center performance
    Patent number: 10629092
    Abstract: Systems and methods improve call center performance. A system can include a motor training component and a communication training component. A composite training component can determine a composite accuracy based on both motor training and communication training. A method can train motor skills, communication skills, and develop a composite training metric reflecting at least performance with respect to these aspects.
    Type: Grant
    Filed: July 25, 2019
    Date of Patent: April 21, 2020
    Assignee: United Services Automobile Association (USAA)
    Inventor: George Selix
  • Systems and methods for improving call center performance
    Patent number: 10403168
    Abstract: Systems and methods improve call center performance. A system can include a motor training component and a communication training component. A composite training component can determine a composite accuracy based on both motor training and communication training. A method can train motor skills, communication skills, and develop a composite training metric reflecting at least performance with respect to these aspects.
    Type: Grant
    Filed: February 23, 2017
    Date of Patent: September 3, 2019
    Assignee: United States Automobile Association (USAA)
    Inventor: George Selix
  • System and method of instruction
    Publication number: 20030186200
    Abstract: A method and system of providing instruction regarding real estate, including providing instruction from an instructor to a student at one via a network such that the instructor and the student can communicate in real-time, instructing the student to access and review pre-stored text and graphics available via a node of the network, instructing the student to complete related exercises, and instructing the student to obtain additional related in-person instruction.
    Type: Application
    Filed: April 1, 2003
    Publication date: October 2, 2003
    Applicant: TM Acquisition Corp.
    Inventor: George Selix