Abstract: A communication system includes communications equipment having a voice input device, an acoustic output device, and a visual display device. The communications equipment receives voice information from a user using the voice input device, converts the voice information into text, and communicates packets encoding the voice information and the text to a remote location. The communications equipment also receives packets encoding voice and text information from the remote location, outputs the voice information using the acoustic output device, and outputs the text information using the visual display device.

Abstract: A method for facilitating communication in a Session Initiation Protocol (SIP) environment is provided that includes receiving, by a first endpoint, dialog and presence information associated with a second endpoint. The first and second endpoints are operable to conduct a SIP communication system. The method also includes identifying the dialog and presence information associated with the second endpoint.

Abstract: The present invention provides a system for placing a telephone call using a telephone number and an extension. The system includes an origination device that receives a telephone number and an extension associated with a destination device and initiates the establishment of a communication path to the destination device by issuing the telephone number. In addition, the origination device determines whether a condition to issue the extension has been satisfied and issues the extension to complete the establishment of the communication path if the condition has been satisfied. The destination device includes a first destination device and a plurality of second destination devices. The first destination device can be contacted based on the telephone number and also receives the extension to complete the establishment of the communication path by selecting the appropriate second destination device to which to place the telephone call.

Abstract: A communications apparatus establishes a communications session with a remote location and receives a request to place the communications session into monitored suspension. While in monitored suspension, the apparatus maintains the communications session, periodically communicates a prompt to the remote location, and monitors the session to detect an appropriate response from the remote location. When an appropriate response is received from the remote location, the apparatus signals the user and allows the communications session to proceed with normal processing.

Abstract: The present invention provides a system for placing a telephone call using a telephone number and an extension. The system includes an origination device that receives a telephone number and an extension associated with a destination device and initiates the establishment of a communication path to the destination device by issuing the telephone number. In addition, the origination device determines whether a condition to issue the extension has been satisfied and issues the extension to complete the establishment of the communication path if the condition has been satisfied. The destination device includes a first destination device and a plurality of second destination devices. The first destination device can be contacted based on the telephone number and also receives the extension to complete the establishment of the communication path by selecting the appropriate second destination device to which to place the telephone call.

Abstract: A speech recognition assisted data entry system includes a computing system and a speech recognition application operable to run on the computing system. The speech recognition application is operable to receive data from a caller and convert the data to recognizable characters. The system also includes a converted cache operable to store the recognizable characters. The system further includes a set of recognition rules operable to be applied to the recognizable characters in the converted cache to automatically determine the recognizable characters corresponding to a data entry field of a data entry application.