Abstract: A visual toolkit for prioritizing speech transcription is provided. The toolkit can include a logger (102) for capturing information from a speech recognition system, a processor (104) for determining an accuracy rating of the information, and a visual display (106) for categorizing the information and prioritizing a transcription of the information based on the accuracy rating. The prioritizing identifies spoken utterances having a transcription priority in view of the recognized result. The visual display can include a transcription category (156) having a modifiable textbox entry with a text entry initially corresponding to a text of the recognized result, and an accept button (157) for validating a transcription of the recognized result. The categories can be automatically ranked by the accuracy rating in an ordered priority for increasing an efficiency of transcription.

Abstract: A prompt collecting tool (190) for an interactive voice response system (100) includes a voice enabled application server (150), a voice simulator coupled to the voice enabled application server, and a processor coupled to the voice simulator. The processor can be programmed to execute (202) a voice application having a plurality of audio prompts, play (206) audio if a pre-stored audio is available for a particular prompt, capture (208) text when no pre-stored audio is available and forward (210) the captured text to the prompt collecting tool. The voice simulator can include a VoiceXML browser (160), a text to speech text service (170), and a text based recognition service (180) for example.

Abstract: A method for automating an input process during a testing of a voice-enabled application so that a tester is not required to manually respond to each prompt of the voice-enabled application. The method including the step of identifying a session input store that includes input data associated with voice-enabled application prompts and the step of executing the voice-enabled application. The voice-enabled application can prompt for user input that is to be used when performing a speech processing task. Input data from the session input store can be automatically extracted responsive to the prompting and used in place of manually entered input. The speech processing service can perform the speech processing task based upon the extracted data.

Abstract: A computerized method for diagnosing deployed voice-enabled application issues within a maintenance environment. The method can identify a recognition log file that includes details of previously occurring interactions of a voice-enabled application executing programmatic actions in an operational environment. The voice-enabled application can utilize a speech recognition service to convert utterances to text. Previously occurring interactions of the operational environment can be simulated in a maintenance environment. The maintenance environment can include a maintenance voice-enabled application component used in place of the voice-enabled application and can include a text-based speech recognition service used in place of the speech recognition service.

Abstract: A method and system for transcribing speech on demand using a transcription portlet. The method can include the step of providing a transcription portlet including user data having personalized speech profiles for individual users. The transcription portlet can receive audio data. A user associated with the audio data can be identified. A personalized speech profile corresponding to the identified user can be determined. The audio data can be transcribed using the determined personalized speech profile to generate transcribed text. The transcription portlet can present the transcribed text.