Abstract: Systems and methods include obtaining data, in real-time, associated with a customer and interaction with the customer during a service being provided to the customer by one or more persons; obtaining design parameters associated with the service, wherein each design parameter has an objective measure; analyzing the data to compare performance of the service with respect to the design parameters; and providing a user interface to visually display the performance. The data can be obtained via one or more of feedback from the customer during the service, interaction of the customer with a mobile application, and interaction with a bot monitoring the service.

Abstract: Systems and methods include obtaining data, in real-time, associated with a customer and interaction with the customer during a service being provided to the customer by one or more persons; obtaining design parameters associated with the service, wherein each design parameter has an objective measure; analyzing the data to compare performance of the service with respect to the design parameters; and providing a user interface to visually display the performance. The data can be obtained via one or more of feedback from the customer during the service, interaction of the customer with a mobile application, and interaction with a bot monitoring the service.

Abstract: An end-to-end situation awareness system to monitor, track, and improve a customer experience in service delivery includes network interfaces communicatively coupled to a plurality of devices distributed throughout a service location; one or more processors; and memory comprising computer-executable instructions, the computer-executable instructions include: design bots adapted to automatically build process maps for any process in the service delivery to give each operations role and each customer notification about the state of the process, wherein the design bots automatically categorize each process into operations excellence categories and the design bots communicate with the sensors, wearable devices, and mobile devices; and delivery bots adapted to automatically build process priorities for any process and notify each operations role, team and customer as needed for action, wherein the priorities are automatically categorized on different dimensions of operations efficiency and wherein the delivery bot

Abstract: A real-time experience management method, system, and mobile device include checking in a person with an associated mobile device at a site comprising a wireless infrastructure, location tracking, and sensors; communicating data associated with the person to a cloud service; receiving personalization information about the person from the cloud service; monitoring and updating an experience associated with the person at the site during a duration the person is at the site; and communicating data associated with the experience to the cloud service.

Abstract: An end-to-end situation awareness system to monitor, track, and improve a customer experience in service delivery includes network interfaces communicatively coupled to a plurality of devices distributed throughout a service location; one or more processors; and memory comprising computer-executable instructions, the computer-executable instructions include: design bots adapted to automatically build process maps for any process in the service delivery to give each operations role and each customer notification about the state of the process, wherein the design bots automatically categorize each process into operations excellence categories and the design bots communicate with the sensors, wearable devices, and mobile devices; and delivery bots adapted to automatically build process priorities for any process and notify each operations role, team and customer as needed for action, wherein the priorities are automatically categorized on different dimensions of operations efficiency and wherein the delivery bot

Abstract: A real-time experience management method, system, and mobile device include checking in a person with an associated mobile device at a site comprising a wireless infrastructure, location tracking, and sensors; communicating data associated with the person to a cloud service; receiving personalization information about the person from the cloud service; monitoring and updating an experience associated with the person at the site during a duration the person is at the site; and communicating data associated with the experience to the cloud service.