Abstract: One or more possibilities that are normally displayed in response to input from a user are augmented with real time information. Displaying real time information for one or more of the possibilities enables the user to take such information into account in deciding whether or not to continue with an action that the user was in the process of performing. For example, if a partial data entry provided by the user is indicative of an extension number to be dialed to place a phone call, and if a telephone call manager that receives the user's input displays call activity indicating that the user's intended callee is already on the phone, the user may decide to wait until the callee becomes available (as indicated by a change in callee's call activity).

Abstract: A system for providing enhanced history information across multiple clients comprises a call application server having a history system, a telephony system and a history cache. The call application server advantageously maintains a history records for each user of the system. The enhanced history system is particularly advantageous because regardless of the endpoint (e.g., phone, thin client, personal call manager or standalone IP phone) with which the user is interacting, the history information specifically for that user is delivered by the call application server to that endpoint. Furthermore, the call application server allows the user to access history information using end points which heretofore were unable to provide history functionality. Finally, the call application server makes the history records universal across all endpoints with which the user interacts, in contrast to prior art, which had limited call history information specific to a particular endpoint.

Abstract: A distributed VoIP system includes a network and a first switch at a first site coupled to the network. The first switch is configured to provide telephony services to a first communication device. The system also includes a second switch at a second site coupled to the network. The second switch is configured to provide telephony services to a second communication device. The system also includes a spare switch coupled to the network. The spare switch is configured to provide telephony services to the first communication device if the first communication device is unable to register with the first switch, and the spare switch is configured to provide telephony services to the second communication device if the second communication device is unable to register with the second switch.

Abstract: A graphical user interface for a telephone system includes programmable buttons which may be customized for individual users or groups of users. The programmable buttons enable user specific functionality to be provided, for example, enabling a button to be defined to record a call at a particular extension with one touch. The programmable buttons are collected onto toolbars and displayed on the user interface.

Abstract: A method of executing a transaction task within a transaction processing system includes, responsive to an event, the steps of identifying a workflow associated with the event. A transaction task, that at least partially executes the workflow, is distributed to an available thread within a pool threads operating within a multiprocessor system, that may be a Symmetrical Multiprocessor (SMP) system.

Abstract: A system, method, and article of manufacture for editing visual primitives of a transaction flow used by a transaction processing system. A visual representation of a transaction flow containing visual primitives is accessed from a storage device by a digital computer. The visual primitives are then displayed on the visual display. The system then edits the visual primitives in a manner that provides for unrestricted placement of the visual primitives. A visual indicator is displayed if the transaction flow is incomplete. Alphanumeric text can be added to a visual primitive or placed elsewhere within the transaction flow. A connection is automatically established between a pair of visual primitives if the visual primitives overlap one another. Transaction flow templates can be selected and modified by the visual editing system.

Abstract: A system, method, and article of manufacture for displaying visual primitives of a transaction flow through a transaction processing system. A visual representation of a transaction flow containing visual primitives is accessed from a storage device by a digital computer. The digital computer is then used to display the visual primitives of the transaction flow an a visual display in a flexible manner. The visual primitives can be dynamically sized and may display properties of each visual primitive. Configuration information associated with the transaction flow is also shown on the visual display.