Abstract: Disclosed herein is a computing device and data store for use in the storage and retrieval of communication objects. The computing device can receive a first communication sent using a first communication modality and a second communication sent using a second communication modality. The computing device can determine that the first communication and the second communication correspond to a single interaction. The computing device can generate a communication object with a communications in a particular structure consistent across communication modalities using the first communication and the second communication. The computing device can determine contexts from the communication object and store the communication object in a database with the contexts. The computing device can retrieve the communication object in response to a search request based on the contexts.

Abstract: Disclosed herein is a computing device and data store for use in the storage and retrieval of communication objects. The computing device can receive a first communication sent using a first communication modality and a second communication sent using a second communication modality. The computing device can determine that the first communication and the second communication correspond to a single interaction. The computing device can generate a communication object with a communications in a particular structure consistent across communication modalities using the first communication and the second communication. The computing device can determine contexts from the communication object and store the communication object in a database with the contexts. The computing device can retrieve the communication object in response to a search request based on the contexts.

Abstract: A computing device can receive communications sent using one or more communication modalities. The communications can be determined to be a single interaction. A communication object can be generated for the single interaction with a structure being consistent across different communication modalities. A policy can be identified that defines which communication objects to review. The communications can be reviewed along with one or more additional communications similar to the communication object.

Abstract: A computing device can receive communications sent using one or more communication modalities. The communications can be determined to be a single interaction. A communication object can be generated for the single interaction with a structure being consistent across different communication modalities. A policy can be identified that defines which communication objects to review. The communications can be reviewed along with one or more additional communications similar to the communication object.

Abstract: Provided herein are methods, systems, and computer-program products for providing a supervision system for review of one or more communications associated with an enterprise. The supervision system may be configured to identify the one or more communications from communications associated with the enterprise. A communication may be identified for review according to one or more policies. A policy may indicate criteria that are defined by an enterprise that indicate a communication that should be reviewed. After the communication is identified for review, the communication may be analyzed using one or more filters. A filter may indicate when a communication should not be reviewed, even when the communication is identified for review based on a policy. After a communication is both identified by a policy and not filtered by a filter, the communication may be added to a queue. A queue may be used to organize communications to be reviewed.

Abstract: Provided herein are methods, systems, and computer-program products for providing a supervision system for review of one or more communications associated with an enterprise. The supervision system may be configured to identify the one or more communications from communications associated with the enterprise. A communication may be identified for review according to one or more policies. A policy may indicate criteria that are defined by an enterprise that indicate a communication that should be reviewed. After the communication is identified for review, the communication may be analyzed using one or more filters. A filter may indicate when a communication should not be reviewed, even when the communication is identified for review based on a policy. After a communication is both identified by a policy and not filtered by a filter, the communication may be added to a queue. A queue may be used to organize communications to be reviewed.

Abstract: A communication system and method for minimizing international roaming costs leverages an existing communication network to convert roaming communication sent to and from a mobile telephone into a series of local telephone calls to and from the communication network. Using a universal address, subscribers of the communication system can initiate or participate in real-time communication through the network while roaming outside of a home system, without incurring roaming charges.

Abstract: A communication system and method for minimizing international roaming costs leverages an existing communication network to convert roaming communication sent to and from a mobile telephone into a series of local telephone calls to and from the communication network. Using a universal address, subscribers of the communication system can initiate or participate in real-time communication through the network while roaming outside of a home system, without incurring roaming charges.