Abstract: The present invention provides techniques for managing, supporting and empowering Independent Agents to offer a method for enabling expert Service Providers to deliver, and charge for, advice to consumers, by connecting two parties in real time. The present invention also provides the method and techniques for expert Service Providers, in turn, to provide their service through a multiplicity of Independent Agent channels without the potential for communication device conflict; thereby ensuring successful connections for consumers.

Abstract: It is the objective of the current invention to provide a system that will allow Users to contact Service Providers in specific fields. The User will choose a Service Provider via an Internet-based icon from within any one of a broad base of Internet interfaces maintained by the system or the Service Provider. Once a Service Provider is chosen, a pop-up window will appear telling that User if the Service Provider is available. If the Service Provider is available the system will connect the User with the Service Provider. If the Service Provider is unavailable the system will prompt the User to try again later or send an e-mail to the Service Provider.