Abstract: A computer implemented method of defining the outsourcing of technology based services, the method including the steps of: defining a plurality of technology based services that are to be provided by one or more service providers to a customer; defining a plurality of activities associated with the services; displaying the services and activities on a graphical user interface; detecting a selection of one of the activities; and displaying further information on the interface based on the selected activity, wherein the further information provides a guide on how to define the outsourcing of the selected activity.

Abstract: A computer implemented method of assigning responsibility for multi-sourced technology based services, the method including the steps of: defining a plurality of service delivery functions, defining collections of services that are to be provided by several service providers, providing metrics associating the service delivery functions with the collections of services, and inserting the metrics into a model to indicate which service providers are assigned responsibility for the service delivery functions.