Patents by Inventor Gustavo Manuel Marin Damil Garcia

Gustavo Manuel Marin Damil Garcia has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment
    Patent number: 7006607
    Abstract: A system for presenting a recorded message on behalf of an agent receiving a call at an agent station in a call center, the agent station having a telephony interface for receiving calls and a personal computer with a video display unit (PC/VDU), has a telephony switching apparatus enhanced by a computer-telephony integration (CTI) processor, an Interactive Voice Response (IVR) system executing a voice treatment option (VTO) software, coupled to the telephony switching apparatus and the CTI processor; and a data repository having recorded messages stored on behalf of the agent and accessible to the CTI processor. The CTI processor routes incoming calls to the telephony interface for the agent, uses data associated with the calls for selecting appropriate recorded messages, and causes, by controlling the IVR, a retrieved recorded message to be played to a caller upon the agent picking up the routed call.
    Type: Grant
    Filed: August 26, 2002
    Date of Patent: February 28, 2006
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Gustavo Manuel Marin Damil Garcia
  • Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment
    Publication number: 20030007612
    Abstract: A system for presenting a recorded message on behalf of an agent receiving a call at an agent station in a call center, the agent station having a telephony interface for receiving calls and a personal computer with a video display unit (PC/VDU), has a telephony switching apparatus enhanced by a computer-telephony integration (CTI) processor, an Interactive Voice Response (IVR) system executing a voice treatment option (VTO) software, coupled to the telephony switching apparatus and the CTI processor; and a data repository having recorded messages stored on behalf of the agent and accessible to the CTI processor. The CTI processor routes incoming calls to the telephony interface for the agent, uses data associated with the calls for selecting appropriate recorded messages, and causes, by controlling the IVR, a retrieved recorded message to be played to a caller upon the agent picking up the routed call.
    Type: Application
    Filed: August 26, 2002
    Publication date: January 9, 2003
    Inventor: Gustavo Manuel Marin Damil Garcia
  • Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment
    Patent number: 6442247
    Abstract: A system for presenting a recorded message on behalf of an agent receiving a call at an agent station in a call center, the agent station having a telephony interface for receiving calls and a personal computer with a video display unit (PC/VDU), has a telephony switching apparatus enhanced by a computer-telephony integration (CTI) processor, an Interactive Voice Response (IVR) system executing a voice treatment option (VTO) software, coupled to the telephony switching apparatus and the CTI processor; and a data repository having recorded messages stored on behalf of the agent and accessible to the CTI processor. The CTI processor routes incoming calls to the telephony interface for the agent, uses data associated with the calls for selecting appropriate recorded messages, and causes, by controlling the IVR, a retrieved recorded message to be played to a caller upon the agent picking up the routed call.
    Type: Grant
    Filed: March 29, 2000
    Date of Patent: August 27, 2002
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Gustavo Manuel Marin Damil Garcia