Patents by Inventor Hamid R. Dadgar

Hamid R. Dadgar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods in computer simulation of telephony systems
    Patent number: 6205412
    Abstract: A computer simulation system adapted for simulating a telephony call center comprises individual software modules simulating separate entities of the call center in the simulated call center, and a graphical user interface (GUI). In the GUI the individual software modules are presented as icons movable and connectable on the screen to alter characteristics of the simulated call center. In a preferred embodiment the simulation system is adapted for testing computer telephony integration (CTI) applications. In this embodiment one of the software module icons comprises a (CTI) link interface library adapted to provide communication between the simulated call center and the CTI application in a manner that the simulated call center will behave as a specific switch type in a specific instance. Also in a preferred embodiment one of the individual software modules is a telephony objects module representing a telephony switch and connected telephony devices, agents, and associated behavior.
    Type: Grant
    Filed: September 9, 1997
    Date of Patent: March 20, 2001
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Michail D. Barskiy, Yuri Ostapchuk, Boris Livshits, Hamid R. Dadgar