Abstract: Computerized systems and methods for managing a workload varying in time applicable to a help desk. A future workload is forecast from historical workload data. A first analysis result is built on an earlier section of historical data, and a second analysis result is built with more recent historical data. The two results are combined to yield a workload forecast. Further, the resources needed for covering a forecast workload value are calculated automatically by equating generic expressions for the resources demanded for servicing the forecast workload and the resources offered for handling the workload.

Abstract: Computerized systems and methods for managing a workload varying in time applicable to a help desk. A future workload is forecast from historical workload data. A first analysis result is built on an earlier section of historical data, and a second analysis result is built with more recent historical data. The two results are combined to yield a workload forecast. Further, the resources needed for covering a forecast workload value are calculated automatically by equating generic expressions for the resources demanded for servicing the forecast workload and the resources offered for handling the workload.

Abstract: A sensor for automatically triggering safety devices in motor vehicles, the sensor has a housing having a housing recess with a base and a tilting body located in the housing recess, the tilting body serving as a seismic mass and triggering a control signal when a predetermined threshold value is exceeded, the tilting body having an edge and a base. The base of the housing recess is provided with knobs at least in the region of the edge of the tilting body. The base of the tilting body is flat at least in the region of the knobs.