Abstract: This application discloses an information processing method, apparatus, and device, and relates to the field of artificial intelligence (AI). The method includes displaying a user interface, the user interface comprising a received virtual item packet, and the virtual item packet comprising topic information; displaying the topic information of the virtual item packet; receiving an interaction message corresponding to a second user account, the interaction message being matched with target information to request to receive a virtual item in the virtual item packet, and the target information being the topic information or information associated with the topic information; and receiving the virtual item in the virtual item packet in response to matching the interaction message and the target information.