Abstract: Techniques for managing customer satisfaction in a network workplace are presented herein. A transaction module may be configured to retrieve an indicator that describes a transaction between a consumer and a merchant. The transaction module may compare the indicator to a set of threshold indicators and may declare the transaction unsatisfactory if the response to the indicator exceeds one of the threshold indicators. A communication module may send one or more messages to the merchant in response to declaring the transaction unsatisfactory. An incentive module may determine, based on the response from the merchant, whether the merchant will provide an incentive to the consumer. In response to the merchant not providing an incentive, the incentive module may determine a system incentive to provide to the consumer.

Abstract: A system for receiving, at a server with one or more processors, a request for a respective product page from a first client system. The system then sends the respective product page to the first client system for display, wherein the respective product page includes a send SMS message link. The system receives, from the first client system, a first SMS message, wherein the first SMS message is generated by user selection of the send SMS message link. The system transmits the first SMS message to a second client system associated with a seller of the respective product.