Abstract: A self-help application platform such as one hosting an interactive voice response (IVR) has a browser that executes application scripts to implement the self-help application. The execution of the application scripts is performed by utilizing various application resources, such as media conversions from text to speech (TTS) and speech to text (automatic speech recognition ASR) and other media servers. The platform is provided with a dynamic resource selection mechanism in which the application is executed with an updated optimum set of application resources distributed over different locations. The selection is based on the profiles of the browser, users, route, and quality of service. The selection is further modulated by the browser's previous experiences with the individual resources. The selection is made dynamically during the executing of the application script.

Abstract: An interactive voice response (IVR) platform running a voice application for use with a voice client is extended to support text messaging clients and other clients of other media types on other channels. An application-to-text messaging interface interfaces with text messaging clients via a text messaging protocol transport and interfaces with the IVR via an API. It includes a user/application manager to handle user and application accounts and a state/session manager to handle state information required by the text messaging operations and to handle sessions maintained by the IVR. Text modules are implemented having text synthesis and text recognition with a dictionary/grammar. These allow voice-specific application scripts to be interpreted in a text channel. The extended multi-channel platform supports an open source text messaging network and also through a transport gateways to other types of text messaging clients.

Abstract: An interactive voice response (IVR) platform running a voice application for use with a voice client is extended to support text messaging clients and other clients of other media types on other channels. An application-to-text messaging interface interfaces with text messaging clients via a text messaging protocol transport and interfaces with the IVR via an API. It includes a user/application manager to handle user and application accounts and a state/session manager to handle state information required by the text messaging operations and to handle sessions maintained by the IVR. Text modules are implemented having text synthesis and text recognition with a dictionary/grammar. These allow voice-specific application scripts to be interpreted in a text channel. The extended multi-channel platform supports an open source text messaging network and also through a transport gateways to other types of text messaging clients.

Abstract: A self-help application platform such as one hosting an interactive voice response (IVR) has a browser that executes application scripts to implement the self-help application. The execution of the application scripts is performed by utilizing various application resources, such as media conversions from text to speech (TTS) and speech to text (automatic speech recognition ASR) and other media servers. The platform is provided with a dynamic resource selection mechanism in which the application is executed with an updated optimum set of application resources distributed over different locations. The selection is based on the profiles of the browser, users, route, and quality of service. The selection is further modulated by the browser's previous experiences with the individual resources. The selection is made dynamically during the executing of the application script.