Patents by Inventor Helen Hastie

Helen Hastie has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHOD OF HANDLING PROBLEMATIC INPUT DURING CONTEXT-SENSITIVE HELP FOR MULTI-MODAL DIALOG SYSTEMS
    Publication number: 20090094036
    Abstract: A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.
    Type: Application
    Filed: November 7, 2008
    Publication date: April 9, 2009
    Applicant: AT&T Corp
    Inventors: Patrick Ehlen, Helen Hastie, Michael Johnston
  • System and method of handling problematic input during context-sensitive help for multi-modal dialog systems
    Patent number: 7451088
    Abstract: A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.
    Type: Grant
    Filed: January 3, 2007
    Date of Patent: November 11, 2008
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Patrick Ehlen, Helen Hastie, Michael Johnston
  • System and method of handling problematic input during context-sensitive help for multi-modal dialog systems
    Patent number: 7177816
    Abstract: A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.
    Type: Grant
    Filed: December 19, 2002
    Date of Patent: February 13, 2007
    Assignee: AT&T Corp.
    Inventors: Patrick Ehlen, Helen Hastie, Michael Johnston
  • System and method of context-sensitive help for multi-modal dialog systems
    Patent number: 7177815
    Abstract: A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.
    Type: Grant
    Filed: December 19, 2002
    Date of Patent: February 13, 2007
    Assignee: AT&T Corp.
    Inventors: Patrick Ehlen, Helen Hastie, Michael Johnston
  • System and method of context-sensitive help for multi-modal dialog systems
    Publication number: 20040006475
    Abstract: A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.
    Type: Application
    Filed: December 19, 2002
    Publication date: January 8, 2004
    Inventors: Patrick Ehlen, Helen Hastie, Michael Johnston
  • System and method of handling problematic input during context-sensitive help for multi-modal dialog systems
    Publication number: 20040006480
    Abstract: A method of presenting a multi-modal help dialog move to a user in a multi-modal dialog system is disclosed. The method comprises presenting an audio portion of the multi-modal help dialog move that explains available ways of user inquiry and presenting a corresponding graphical action performed on a user interface associated with the audio portion. The multi-modal help dialog move is context-sensitive and uses current display information and dialog contextual information to present a multi-modal help move that is currently related to the user. A user request or a problematic dialog detection module may trigger the multi-modal help move.
    Type: Application
    Filed: December 19, 2002
    Publication date: January 8, 2004
    Inventors: Patrick Ehlen, Helen Hastie, Michael Johnston