Abstract: A method, apparatus, and computer implemented instructions in a data processing system for shipping an item. The system includes receiving an encrypted address identifying a destination for the item, associating the encrypted address with the item, and using a carrier to deliver the item to the encrypted address, wherein the carrier decrypts the encrypted address to deliver the item to the destination. The encrypted address may be encrypted in a manner to limit reusability, such as a single use or a particular carrier.

Abstract: A method, system, computer program product, and method of doing business by improving an end-user's interactions with Internet-based or Web-based customer service programs by applying anonymous personalization techniques. A case number or other case identifier is automatically assigned, and is used to associate information from related requests. Service agents are therefore able to automatically and efficiently obtain information about the related requests, and the user no longer has to repeatedly provide identifying information about himself, the problem for which he is requesting assistance, his hardware and software configuration, and so forth. No assumption is made about a client device's ability to support cookies or the use of consistent, identifiable sources address information in incoming request message headers. The user is not required to log in or otherwise explicitly identify himself.