Abstract: An approach is provided to allow remote support representatives to carry out remote support session with minimal access and privileges to remote systems. An attempt is detected to establish a remote support session via a remote support appliance that is configured to establish the remote support session between a first device associated with a support representative and a second device associated with a user. A credential that provides an elevated access privilege is retrieved in response to the detection. The credential is provided to the first device for use in the establishment of the remote support session.

Abstract: An approach is provided for configuring telemetry devices over a wireless network is disclosed. A client (e.g., web browser application) communicates with a fleet and asset management system to obtain information about a plurality of objects (vehicle or asset). In response to the user input, the client transmits the user input to the fleet and asset management, wherein the fleet and asset management generates a configuration message based on the user input for transmission over the wireless network to the one telemetry device for configuring an input/output (I/O) port of the telemetry device. The I/O port is coupled to a corresponding one of the objects. The telemetry device sets parameters relating to the I/O port according to the configuration message.

Abstract: An approach is provided for tracking a telemetry device over a wireless network. A determination is made whether the telemetry device is operating in a first mode requiring assisted Global Positioning System (A-GPS) data from the wireless network to determine location of the telemetry device. The A-GPS data is transmitted to the telemetry device if the telemetry device is operating in the first mode, wherein the telemetry device operates in a second mode to obtain GPS data autonomously for determining the location when the telemetry device is outside of the coverage area of the wireless network.

Abstract: An approach is provided for extending remote network visibility for push functionality. An application is transmitted, via a push agent, from a first network to a device of a second network, wherein the device is configured to execute the application. The device is remotely controlled using the application.

Abstract: A network appliance is configured to communicate with a representative system and a customer system. The network appliance permits control and access to the customer system by the representative system or to the representative system by the customer system for providing remote support service. The network appliance manages, logs, and routes screen updates of the customer system to the representative system. In addition, the network appliance logs and provides reports for all actions taken during the support service.

Abstract: A device tracking location adherence and route adherence technology, is disclosed that at least provides a tracked device receiving, a set of coordinates associated with a boundary area, and obtaining a position of the tracked device. Based upon the received coordinates and the detected position of the tracked device, a determination is made as to whether the tracked device is located inside the boundary area or outside the boundary area. An alert signal is then generated and transmitted if the result of the determining is different from an immediately previous obtained result. The system allows, for example, drastic reduction in the amount of data traffic required within a system since the tracked device performs much of the necessary processing. This is especially advantageous where a fleet of tracked devices are employed within a network.

Abstract: An approach is provided for tracking an asset over a wireless network is disclosed. A telemetry device corresponding to the asset generates an encoded message to represent telemetry data in compressed form. The encoded message has a variable length to store a change in the telemetry data. The encoded message is transmitted over the wireless network.

Abstract: An approach is provided for prioritizing transmission of messages from a telemetry device. A first information element is stored in a device log. A determination is made whether the first information element includes a first priority level indication, and the first information element is stored in a first data structure when it is determined that the first information element includes the first priority level indication. A second information element is stored in the device log. A determination is made whether the second information element includes a second priority level indication, and the second information element is stored in a second data structure when it is determined that the second information element includes the second priority level indication.

Abstract: An approach is provided for tracking a telemetry device over a wireless network. Data, e.g., Global Positioning System (GPS) information, corresponding to the tracking of the device is received. The data is filtered, at the device, for errant information according to one or more filter parameters.

Abstract: An approach is provided for transmitting data associated with an object tracked by a fleet and asset management system over a wireless network. A telemetry device includes an input interface coupled to the object; and a data log configured to store data received from the input interface. Additionally, the telemetry includes a two-way wireless modem that receives, over the wireless network, a request message from the fleet and asset management system. The device further includes a processor configured to extract, from the request message, a schedule for transmission of the stored data to the fleet and asset management system and associated schedule activation information, wherein the schedule activation information specifies activation of the schedule based upon a state of the input interface. The modem selectively transmits the stored data over the wireless network to the fleet and asset management system according to the schedule, if the schedule is activated.

Abstract: A device tracking location adherence and route adherence technology, is disclosed that at least provides a tracked device receiving, a set of coordinates associated with a boundary area, and obtaining a position of the tracked device. Based upon the received coordinates and the detected position of the tracked device, a determination is made as to whether the tracked device is located inside the boundary area or outside the boundary area. An alert signal is then generated and transmitted if the result of the determining is different from an immediately previous obtained result. The system allows, for example, drastic reduction in the amount of data traffic required within a system since the tracked device performs much of the necessary processing. This is especially advantageous where a fleet of tracked devices are employed within a network.

Abstract: An approach is provided for configuring telemetry devices over a wireless network is disclosed. A client (e.g., web browser application) communicates with a fleet and asset management system to obtain information about a plurality of objects (vehicle or asset). In response to the user input, the client transmits the user input to the fleet and asset management, wherein the fleet and asset management generates a configuration message based on the user input for transmission over the wireless network to the one telemetry device for configuring an input/output (I/O) port of the telemetry device. The I/O port is coupled to a corresponding one of the objects. The telemetry device sets parameters relating to the I/O port according to the configuration message.

Abstract: An approach is provided for transmitting assistance location information to a plurality of telemetry devices over a two-way wireless network (e.g., paging system). A location server, within a Network Operations Center (NOC), generates the assistance location information, such as Assisted Global Positioning System (A-GPS) data, from a location reference network within the wireless network. A messaging server broadcasts the assistance location information to the plurality of telemetry devices over the wireless network. The telemetry devices are configured to determine respective locations of the telemetry devices independently from the location reference network when out of coverage of the wireless network.

Abstract: An approach is provided for tracking a telemetry device over a wireless network. A determination is made whether the telemetry device is operating in a first mode requiring assisted Global Positioning System (A-GPS) data from the wireless network to determine location of the telemetry device. The A-GPS data is transmitted to the telemetry device if the telemetry device is operating in the first mode, wherein the telemetry device operates in a second mode to obtain GPS data autonomously for determining the location when the telemetry device is outside of the coverage area of the wireless network.