Abstract: Disclosed is a Centralized Caller Profile System and methods for routing and prioritizing calls. The disclosed systems and methods provide enhanced customer service by allowing multiple parties to update and share the same set of profile information from a centralized database. The disclosed systems and methods provide for faster, easier access to profile information, more efficient call routing, and the ability to prioritize callers in a caller queue.

Abstract: A method and system is provided for providing an incentive for a customer to provide additional information regarding demographic and purchasing habits. Such information is then used to create a customer profile which can be used to enhance the customer experience as well as to determine rates of customer acquisition and retention.

Abstract: Disclosed is a Centralized Caller Profile System and methods for routing and prioritizing calls. The disclosed systems and methods provide enhanced customer service by allowing multiple parties to update and share the same set of profile information from a centralized database. The disclosed systems and methods provide for faster, easier access to profile information, more efficient call routing, and the ability to prioritize callers in a caller queue.

Abstract: Disclosed is a Centralized Caller Profile System and methods for routing and prioritizing calls. The disclosed systems and methods provide enhanced customer service by allowing multiple parties to update and share the same set of profile information from a centralized database. The disclosed systems and methods provide for faster, easier access to profile information, more efficient call routing, and the ability to prioritize callers in a caller queue.

Abstract: Disclosed is a Centralized Caller Profile System and methods for routing and prioritizing calls. The disclosed systems and methods provide enhanced customer service by allowing multiple parties to update and share the same set of profile information from a centralized database. The disclosed systems and methods provide for faster, easier access to profile information, more efficient call routing, and the ability to prioritize callers in a caller queue.

Abstract: A centralized caller profile and billing system provides methods for routing and prioritizing calls and for providing billing information and payment. The systems and methods provide enhanced customer service by allowing multiple parties to update and share the same set of profile information from a centralized database. Faster and easier access to profile information is provided, allowing more efficient call routing and the ability to prioritize callers in a caller queue. When a caller connects with a called party, a centralized database of caller information is automatically applied to the caller, thereby eliminating the need for verbal billing requests. Billing information is sent from the centralized caller database to a payment gateway upon verification of a caller's PIN. The billing information is sent conveniently and securely. Security is improved because the billing information can be communicated directly to the payment gateway, third party, or other agent.