Patents by Inventor Intae Myong

Intae Myong has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Integrated call management
    Patent number: 7881454
    Abstract: In embodiments, the present invention is directed to methods of handling calls received from customers. In one embodiment, the method includes receiving a call from a customer who called a promotional telephone number. The phone call is connected to an IVR system. The IVR system maintains a set of rules for handling calls. The method further includes creating a call detail record, which includes a unique identifier, a source telephone number, and the promotional telephone number. A customized greeting is then played to the customer based on the promotional telephone number the customer dialed. Based on the rules for handling calls, the call is redirected from the IVR system to an agent along with transmitting and displaying the call detail record to the agent.
    Type: Grant
    Filed: June 8, 2006
    Date of Patent: February 1, 2011
    Assignee: Teletech Holdings, Inc.
    Inventors: Kenneth D. Tuchman, Intae Myong, Bruce Sharpe, Henry Truong, James Radzicki
  • Integrated call management
    Publication number: 20070041527
    Abstract: In embodiments, the present invention is directed to methods of handling calls received from customers. In one embodiment, the method includes receiving a call from a customer who called a promotional telephone number. The phone call is connected to an IVR system. The IVR system maintains a set of rules for handling calls. The method further includes creating a call detail record, which includes a unique identifier, a source telephone number, and the promotional telephone number. A customized greeting is then played to the customer based on the promotional telephone number the customer dialed. Based on the rules for handling calls, the call is redirected from the IVR system to an agent along with transmitting and displaying the call detail record to the agent.
    Type: Application
    Filed: June 8, 2006
    Publication date: February 22, 2007
    Inventors: Kenneth Tuchman, Intae Myong, Bruce Sharpe, Henry Truong, James Radzicki