Abstract: Systems and methods for increasing accuracy in an online chat interface are provided. Methods may be executed via a machine-learning (ML)-based chat monitoring engine. Methods may include intercepting a request utterance. Methods may include computing, via a trained ML model, an intent of the request utterance; generating a target response to the request utterance; intercepting a response utterance; and calculating a difference between the response utterance and the target response. In response to the difference being less than a threshold difference, methods may include releasing the response utterance to be transmitted as a response message. In response to the difference being more than a threshold difference, methods may include preventing the response utterance from being transmitted as a response message, generating a revised response utterance that is less than a threshold difference apart from the target response, and transmitting the revised response as a response message to a remote computing device.

Abstract: Apparatus and methods for a chatbot deflection program are provided. A chatbot may receive an input it is unable to answer or parse. The chatbot may transfer the chat to an agent for a response. The chatbot may provide a search field for the agent. The agent may review the input and query the chatbot. The chatbot may provide an answer. The agent may provide a response to the input, using the answer. The response may be transmitted to the user. The chat may be transferred back to the chatbot.

Abstract: A solar-powered light assembly comprising at least one light-emitting diode (LED) powered by a rechargeable battery, a solar panel to recharge the battery and to sense light levels, and control circuitry to monitor the rechargeable battery at intervals. At the start of an interval, preferably, the transition from night to day, the control circuitry sets the at least one LED to output light at a pre-determined level based on the battery voltage at the start of said interval. This control scheme is used to adjust the LED output to the available solar illumination recharging the battery to ensure reliable and efficient operation.