Patents by Inventor Izham Ismail

Izham Ismail has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Event monitoring with support system integration
    Patent number: 11941564
    Abstract: A site server agent monitors a site server for an event associated with an update process that spans multiple resources associated with multiple systems. The agent hands the monitoring off to a remote connected systems manager when a state associated with the event does not change to an expected value within a configured period of time or based on a configured condition. Connected systems manager continues to monitor the state and elevates the event to a level two incident after a second configured period of time or based on a second configured condition. When the state has still not changed after a third configured period of time or based on a third configured condition, a level one incident is generated in an incident management system associated with the site for support staff to immediately investigate the update process and resources of the systems.
    Type: Grant
    Filed: November 25, 2020
    Date of Patent: March 26, 2024
    Assignee: NCR Voyix Corporation
    Inventors: Thomas Kluge, Izham Ismail, Thomas Alfred McQuinlan, Gwendelyn Maglasang Lorzano, Sanjeev Kumar Singh
  • EVENT MONITORING WITH SUPPORT SYSTEM INTEGRATION
    Publication number: 20220164733
    Abstract: A site server agent monitors a site server for an event associated with an update process that spans multiple resources associated with multiple systems. The agent hands the monitoring off to a remote connected systems manager when a state associated with the event does not change to an expected value within a configured period of time or based on a configured condition. Connected systems manager continues to monitor the state and elevates the event to a level two incident after a second configured period of time or based on a second configured condition. When the state has still not changed after a third configured period of time or based on a third configured condition, a level one incident is generated in an incident management system associated with the site for support staff to immediately investigate the update process and resources of the systems.
    Type: Application
    Filed: November 25, 2020
    Publication date: May 26, 2022
    Inventors: Thomas Kluge, Izham Ismail, Thomas Alfred McQuinlan, Gwendelyn Maglasang Lorzano, Sanjeev Kumar Singh