Abstract: A system and method for monitoring and enforcing compliance with contractual obligations in an account-based system are described. The illustrated embodiments additionally include a contact management system, and some embodiments are adapted for employment in a debt collection context. Certain embodiments are described for allowing a debt collector to associate debtors with different categories, either manually or automatically in response to predetermined condition. Thus, the system can efficiently manage the status of debtors by associating each debtor with a particular category. As part of this system, the debtor accounts are moved from one category to another, and from one individual to another, as the collection process is undertaken.

Abstract: Methods of managing workflow information in an account-based system are described. The illustrated embodiments include a contact management system, and some embodiments are adapted for employment in a debt collection context. In addition, methods and systems are described for allowing a debt collector to associate debtors with different categories, either manually or automatically in response to predetermined condition. Thus, the system and method provide for efficiently managing the status of debtors by associating each debtor with a particular category. In certain embodiments, the debtor accounts are moved from one category to another, and from one individual to another, as the collection process is undertaken. The system and method maintain each debtor account within a predetermined category, display each of the categories to a collector on a graphical display, and display a list of debtor accounts within the category in response to the collector pressing a function key corresponding to a category.

Abstract: A reel housing enclosing a reel assembly includes an access panel, wherein opening or removal of the access panel allows access to the interior of the housing. The exterior surface of the access panel is decorated with facial indicia so that the access panel resembles the face of an animal or character. The exterior surface of the housing has a color design to visually enhance the depiction of the animal or character.