Patents by Inventor James G. Lehman

James G. Lehman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Universal multi-browser interface for customer service representatives
    Patent number: 7623650
    Abstract: A computer-implemented method for providing customer service, comprising providing an external user interface (UI) remotely accessible by customers via a global computer information network; providing an internal UI accessible by call-center customer service representatives (CSRs); retrieving from databases and displaying information on the internal and external UIs; automatically storing information entered via the internal UI and information entered via the external UI in the databases; and receiving and automatically processing instructions entered via the internal UI and instructions entered via the external UI. The internal and external UI each include a shared website browser that displays information in a specific format, has a specific functionality, and receives information for processing.
    Type: Grant
    Filed: August 3, 2004
    Date of Patent: November 24, 2009
    Assignee: The Vanguard Group, Inc.
    Inventors: John W. Dalton, Jeffrey E. Dowds, James G. Lehman, Catherine B. Krauss, Saundra K. Lanyon, Richard Dalton