Patents by Inventor James Howard Drew
James Howard Drew has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 8428998Abstract: A method for generating business targets includes accessing data (300) corresponding to a number of customers. The data includes variables (310-330) associated with each of the customers and an observed value for each of the customers. The observed value for a customer may represent revenue associated with that particular customer. The method also includes identifying a neighborhood that includes a first customer and a number of the other customers. The method further includes calculating a target for each of the customers in the neighborhood, where the target may represent the potential revenue from each of the customers.Type: GrantFiled: June 29, 2009Date of Patent: April 23, 2013Assignee: Verizon Laboratories Inc.Inventors: Piew Datta-Read, James Howard Drew
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Patent number: 8306997Abstract: Sources of operational problems in business transactions often show themselves in relatively small pockets of data, which are called trouble hot spots. Identifying these hot spots from internal company transaction data is generally a fundamental step in the problem's resolution, but this analysis process is greatly complicated by huge numbers of transactions and large numbers of transaction variables to analyze. A suite of practical modifications are provided to data mining techniques and logistic regressions to tailor them for finding trouble hot spots. This approach thus allows the use of efficient automated data mining tools to quickly screen large numbers of candidate variables for their ability to characterize hot spots. One application is the screening of variables which distinguish a suspected hot spot from a reference set.Type: GrantFiled: May 27, 2011Date of Patent: November 6, 2012Assignee: Verizon Services Corp.Inventor: James Howard Drew
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Patent number: 8190468Abstract: Disclosed are methods and systems that can develop productivity scores for quantitatively comparing employees with somewhat different job task assignments. Evaluations of modeled task performance scores can be obtained and analysis of the evaluations, e.g., a regression analysis, can be performed to obtain performance parameters. The performance parameters can be applied to employee task performance scores over a time frame to obtain productivity scores for the employees. Statistical control charts based on the productivity scores can be used to identify outstanding and/or poorly performing employees.Type: GrantFiled: October 31, 2003Date of Patent: May 29, 2012Assignee: Verizon Laboratories Inc.Inventors: James Howard Drew, Hui Liu
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Publication number: 20110231444Abstract: Sources of operational problems in business transactions often show themselves in relatively small pockets of data, which are called trouble hot spots. Identifying these hot spots from internal company transaction data is generally a fundamental step in the problem's resolution, but this analysis process is greatly complicated by huge numbers of transactions and large numbers of transaction variables to analyze. A suite of practical modifications are provided to data mining techniques and logistic regressions to tailor them for finding trouble hot spots. This approach thus allows the use of efficient automated data mining tools to quickly screen large numbers of candidate variables for their ability to characterize hot spots. One application is the screening of variables which distinguish a suspected hot spot from a reference set.Type: ApplicationFiled: May 27, 2011Publication date: September 22, 2011Applicant: Verizon Patent and Licensing Inc.Inventor: James Howard Drew
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Patent number: 7970785Abstract: Sources of operational problems in business transactions often show themselves in relatively small pockets of data, which are called trouble hot spots. Identifying these hot spots from internal company transaction data is generally a fundamental step in the problem's resolution, but this analysis process is greatly complicated by huge numbers of transactions and large numbers of transaction variables to analyze. A suite of practical modifications are provided to data mining techniques and logistic regressions to tailor them for finding trouble hot spots. This approach thus allows the use of efficient automated data mining tools to quickly screen large numbers of candidate variables for their ability to characterize hot spots. One application is the screening of variables which distinguish a suspected hot spot from a reference set.Type: GrantFiled: October 15, 2008Date of Patent: June 28, 2011Assignee: Verizon Services Corp.Inventor: James Howard Drew
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Publication number: 20100332289Abstract: A method for generating business targets includes accessing data (300) corresponding to a number of customers. The data includes variables (310-330) associated with each of the customers and an observed value for each of the customers. The observed value for a customer may represent revenue associated with that particular customer. The method also includes identifying a neighborhood that includes a first customer and a number of the other customers. The method further includes calculating a target for each of the customers in the neighborhood, where the target may represent the potential revenue from each of the customers.Type: ApplicationFiled: June 29, 2009Publication date: December 30, 2010Applicant: VERIZON LABORATORIES INC.Inventors: Piew Datta-Read, James Howard Drew
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Patent number: 7555442Abstract: A method for generating business targets includes accessing data (300) corresponding to a number of customers. The data includes variables (310-330) associated with each of the customers and an observed value for each of the customers. The observed value for a customer may represent revenue associated with that particular customer. The method also includes identifying a neighborhood that includes a first customer and a number of the other customers. The method further includes calculating a target for each of the customers in the neighborhood, where the target may represent the potential revenue from each of the customers.Type: GrantFiled: June 6, 2002Date of Patent: June 30, 2009Assignee: Verizon Laboratories, Inc.Inventors: Piew Datta-Read, James Howard Drew
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Publication number: 20090112917Abstract: Sources of operational problems in business transactions often show themselves in relatively small pockets of data, which are called trouble hot spots. Identifying these hot spots from internal company transaction data is generally a fundamental step in the problem's resolution, but this analysis process is greatly complicated by huge numbers of transactions and large numbers of transaction variables to analyze. A suite of practical modifications are provided to data mining techniques and logistic regressions to tailor them for finding trouble hot spots. This approach thus allows the use of efficient automated data mining tools to quickly screen large numbers of candidate variables for their ability to characterize hot spots. One application is the screening of variables which distinguish a suspected hot spot from a reference set.Type: ApplicationFiled: October 15, 2008Publication date: April 30, 2009Applicant: Verizon Services Corp.Inventor: James Howard Drew
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Patent number: 7493324Abstract: Sources of operational problems in business transactions often show themselves in relatively small pockets of data, which are called trouble hot spots. Identifying these hot spots from internal company transaction data is generally a fundamental step in the problem's resolution, but this analysis process is greatly complicated by huge numbers of transactions and large numbers of transaction variables to analyze. A suite of practical modifications are provided to data mining techniques and logistic regressions to tailor them for finding trouble hot spots. This approach thus allows the use of efficient automated data mining tools to quickly screen large numbers of candidate variables for their ability to characterize hot spots. One application is the screening of variables which distinguish a suspected hot spot from a reference set.Type: GrantFiled: December 5, 2005Date of Patent: February 17, 2009Assignee: Verizon Services Corp.Inventor: James Howard Drew
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Patent number: 7428300Abstract: The disclosed methods and systems prioritize network devices and components that more likely result in a network outage by evaluating their current and historical outage information relative to a dynamically-generated, statistical threshold based on such outage information. The prioritized list of network devices can be organized by, for example, quantity of outages, number of outage minutes, and/or number of customer-outage minutes so as to provide diagnosis sequences by type of network device, network location, type of component within the network device, and/or by operation during particular time periods/events.Type: GrantFiled: December 9, 2002Date of Patent: September 23, 2008Assignee: Verizon Laboratories Inc.Inventors: James Howard Drew, Hui Liu
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Patent number: 7340408Abstract: A method and apparatus for training a neural network to compute hazard functions for customers and analyzing hazard functions, both for an individual customer, and for set of customers to focus marketing techniques. The hazard function represents the likelihood of churn for a particular customer. The gain in lifetime value is also calculated for each customer which incorporates the present value of the customer with the future value of the customer if a new contract is entered. The overall shape of the hazard function, combined with the gain in lifetime value, specifies what marketing techniques are to be applied together with what additional incentives are to be offered to the customer in order prevent churn.Type: GrantFiled: June 13, 2000Date of Patent: March 4, 2008Assignee: Verizon Laboratories Inc.Inventors: James Howard Drew, Denkanikota R. Mani, Andrew Louis Betz, III, Piew Datta-Read
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Patent number: 6865257Abstract: A computer-executable method for diagnosing trouble causes in telephone cable segments when trouble data are available only for entire cables is presented. This method diagnoses problems in the components of processes when the component location of process problems is not known. It gives a statistical relationship between component attributes and process problem rates, to facilitate assessment and improvement of policies about the process. This method may be used for diagnosing systematic problems in segments of telephone cable connections of given central offices.Type: GrantFiled: May 8, 2003Date of Patent: March 8, 2005Assignee: Verizon Laboratories Inc.Inventors: James Howard Drew, Andrew Louis Betz, III
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Patent number: 6611579Abstract: A computer-executable method for diagnosing trouble causes in telephone cable segments when trouble data are available only for entire cables is presented. This method diagnoses problems in the components of processes when the component location of process problems is not known. It gives a statistical relationship between component attributes and process problem rates, to facilitate assessment and improvement of policies about the process. This method may be used for diagnosing systematic problems in segments of telephone cable connections of given central offices.Type: GrantFiled: March 21, 2002Date of Patent: August 26, 2003Assignee: Verizon Laboratories Inc.Inventors: James Howard Drew, Andrew Louis Betz, III
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Patent number: 6393102Abstract: A computer-executable method for diagnosing trouble causes in telephone cable segments when trouble data are available only for entire cables is presented. This method diagnoses problems in the components of processes when the component location of process problems is not known. It gives a statistical relationship between component attributes and process problem rates, to facilitate assessment and improvement of policies about the process. This method may be used for diagnosing systematic problems in segments of telephone cable connections of given central offices.Type: GrantFiled: May 24, 1999Date of Patent: May 21, 2002Assignee: Verizon Laboratories Inc.Inventors: James Howard Drew, Andrew Louis Betz, III