Abstract: The present invention provides an ergonomic multi-positionable workstation having independently positionable and adjustable seating and work area components. The seating components can further comprise back, leg support, and head support components, and the work area components can further comprise a work surface or desk area and areas for accommodating a computer keyboard and monitor.

Abstract: The present invention provides an ergonomic multi-positionable workstation having independently positionable and adjustable seating and work area components. The seating components can further comprise back, leg support, and head support components, and the work area components can further comprise a work surface or desk area and areas for accommodating a computer keyboard and monitor.

Abstract: The present invention provides an ergonomic multi-positionable workstation having independently positionable and adjustable seating and work area components. The seating components can further comprise back, leg support, and head support components, and the work area components can further comprise a work surface or desk area and areas for accommodating a computer keyboard and monitor.

Abstract: Improved methods of presenting speech prompts to a user as part of an automated system that employs speech recognition or other voice input are described. The invention improves the user interface by providing in combination with at least one user prompt seeking a voice response, an enhanced user keyword prompt intended to facilitate the user selecting a keyword to speak in response to the user prompt. The enhanced keyword prompts may be the same words as those a user can speak as a reply to the user prompt but presented using a different audio presentation method, e.g., speech rate, audio level, or speaker voice, than used for the user prompt. In some cases, the user keyword prompts are different words from the expected user response keywords, or portions of words, e.g., truncated versions of keywords.

Abstract: Improved methods of presenting speech prompts to a user as part of an automated system that employs speech recognition or other voice input are described. The invention improves the user interface by providing in combination with at least one user prompt seeking a voice response, an enhanced user keyword prompt intended to facilitate the user selecting a keyword to speak in response to the user prompt. The enhanced keyword prompts may be the same words as those a user can speak as a reply to the user prompt but presented using a different audio presentation method, e.g., speech rate, audio level, or speaker voice, than used for the user prompt. In some cases, the user keyword prompts are different words from the expected user response keywords, or portions of words, e.g., truncated versions of keywords.

Abstract: Methods and apparatus for modifying a user interface as a function of the detected emotional state of a system user are described. In one embodiment, stress analysis is performed on received speech to generate an emotional state indicator value, e.g., a stress level indicator value. The stress level indicator value is compared to one or more thresholds. If a first threshold is exceeded the user interface is modified, e.g., the presentation rate of speech is slowed. If a second threshold is not exceeded, another modification to the user interface is made, e.g., the speech presentation rate is accelerated. If the stress level indicator value is between first and second thresholds, user interface operation continues unchanged. The user interface modification techniques of the present invention may be used in combination with known knowledge or expertise based user interface adaptation features.

Abstract: In an exemplary system, a content hub subsystem is selectively and communicatively coupled to a plurality of access devices. At least a subset of the access devices is associated with a predefined group of users. The content hub subsystem is configured to receive data representative of content from at least one of the access devices associated with the predefined group of users, map the content to the predefined group of users, and provide data representative of the content to the access devices associated with the predefined group of users. Each of the access devices associated with the predefined group of users is configured to generate at least one interactive graphical object representative of the content, and generate and present a graphical user interface including the interactive graphical object.

Abstract: Improved methods of presenting speech prompts to a user as part of an automated system that employs speech recognition or other voice input are described. The invention improves the user interface by providing in combination with at least one user prompt seeking a voice response, an enhanced user keyword prompt intended to facilitate the user selecting a keyword to speak in response to the user prompt. The enhanced keyword prompts may be the same words as those a user can speak as a reply to the user prompt but presented using a different audio presentation method, e.g., speech rate, audio level, or speaker voice, than used for the user prompt. In some cases, the user keyword prompts are different words from the expected user response keywords, or portions of words, e.g., truncated versions of keywords.

Abstract: Exemplary embodiments may provide a computer implemented system and method that may integrate both sales and service functions of a customer service representative on a desktop user interface. A comprehensive set of customer service goals derived from a large sample of actual customer calls may be empirically identified. Desired customer sales goals may be integrated into the comprehensive list of service goals. The integrated set of service and sales goals may be presented in a user interface. A recommendation engine, to present in highlighted form, which subset of goals a customer service representative should pursue with a given customer, when to pursue them, and for how long, may be incorporated. A delineation of a step-by-step process (using “wizards” or “assistants”) may be provided for each goal.

Abstract: Methods and apparatus for modifying a user interface as a function of the detected emotional state of a system user are described. In one embodiment, stress analysis is performed on received speech to generate an emotional state indicator value, e.g., a stress level indicator value. The stress level indicator value is compared to one or more thresholds. If a first threshold is exceeded the user interface is modified, e.g., the presentation rate of speech is slowed. If a second threshold is not exceeded, another modification to the user interface is made, e.g., the speech presentation rate is accelerated. If the stress level indicator value is between first and second thresholds, user interface operation continues unchanged. The user interface modification techniques of the present invention may be used in combination with known knowledge or expertise based user interface adaptation features.

Abstract: Methods and apparatus for modifying a user interface as a function of the detected emotional state of a system user are described. In one embodiment, stress analysis is performed on received speech to generate an emotional state indicator value, e.g., a stress level indicator value. The stress level indicator value is compared to one or more thresholds. If a first threshold is exceeded the user interface is modified, e.g., the presentation rate of speech is slowed. If a second threshold is not exceeded, another modification to the user interface is made, e.g., the speech presentation rate is accelerated. If the stress level indicator value is between first and second thresholds, user interface operation continues unchanged. The user interface modification techniques of the present invention may be used in combination with known knowledge or expertise based user interface adaptation features.

Abstract: In an exemplary system, a content hub subsystem is selectively and communicatively coupled to a plurality of access devices. At least a subset of the access devices is associated with a predefined group of users. The content hub subsystem is configured to receive data representative of content from at least one of the access devices associated with the predefined group of users, map the content to the predefined group of users, and provide data representative of the content to the access devices associated with the predefined group of users. Each of the access devices associated with the predefined group of users is configured to generate at least one interactive graphical object representative of the content, and generate and present a graphical user interface including the interactive graphical object.

Abstract: A system includes at least one service switching device in communication with a first calling device and a second calling device. The system further includes at least one service control point in communication with the at least one service switching device and is configured to route incoming and outgoing calls between the first and the second calling devices, wherein the service control point is configured to collect and save biometric keystrokes from a calling party to identify the calling party to a called party.

Abstract: Methods and apparatus for providing a monitoring service using a speakerphone and monitoring device coupled by a telephone line are described. A call is placed to the monitoring device and the speakerphone is then left off the hook. The monitoring device records received sounds and monitors for signals indicating an attempt to place a call. If DTMF tones corresponding to a phone number are received, the monitoring device initiates a call to the received phone number and bridges the initiated call with the call from the speakerphone. A call can be placed to the monitoring device to access recordings of audio from the speakerphone, monitor sounds from the speakerphone in real time and/or select stories, music or messages to be supplied by the monitoring device to the speakerphone at times specified by the caller.